Front Desk Agent - Bend, OR

Sunriver Resort is a premier destination nestled in the heart of Oregon's picturesque landscape, renowned for its luxurious accommodations and exceptional guest services. With a commitment to providing memorable experiences, this AAA Four Diamond resort caters to travelers seeking both relaxation and adventure. The resort boasts a wide array of amenities including golf courses, recreational activities, fine dining, and access to nearby attractions such as Mt. Bachelor, making it an ideal getaway for families, couples, and business travelers alike. The resort prides itself on maintaining high standards of hospitality, supported by a culture founded on the core values of trust, commitment, and open and honest communication. This ensures every guest enjoys a superior level of comfort and care throughout their stay. The Front Desk Associate position at Sunriver Resort is an exciting opportunity for those who thrive in a dynamic hospitality environment and are passionate about delivering outstanding customer service year-round. As the first point of contact for guests, the Front Desk Associate plays a vital role in shaping first impressions by greeting guests warmly, managing registrations, room assignments, and key controls efficiently. The role demands a professional demeanor, excellent communication skills, and a detail-oriented approach to uphold the resort's reputation and AAA Four Diamond standards. This full-time, year-round position offers a chance to be integral to the guest experience, working closely with various departments such as housekeeping, engineering, and sales to ensure every visitor’s expectations are not only met but exceeded. The Front Desk Associate is also responsible for maintaining a clean and welcoming lobby environment while promoting resort services and amenities to enhance the guest’s stay. Additionally, this role requires flexibility, as work schedules may include evenings, weekends, and holidays to accommodate the hospitality industry's demands. Beyond serving guests, associates support the resort’s vibrant team environment and contribute to a workplace culture that values excellence and mutual respect. Joining Sunriver Resort means enjoying a wealth of benefits such as paid time off, medical and health coverage, a matching 401k program, complimentary and discounted stays across CoralTree properties, access to recreational facilities including golf and gym memberships, and exclusive discounted tickets to Mt. Bachelor. This role is perfect for professionals who are customer-focused, enjoy fast-paced settings, and are eager to be part of a respected resort that values its employees and guests equally.

• High school diploma or equivalent
• Prior hospitality experience preferred
• At least one year customer service experience preferred
• Must be a United States citizen or possess a valid work permit
• Must have excellent phone etiquette
• Must be able to read, write and speak English
• Must have strong computer skills
• Must have strong working knowledge of Microsoft Office programs
• Must be able to work well under pressure
• Must be able to accurately follow instructions, both verbally and written
• Must be highly detailed orientated
• Must be able to work in a fast paced environment
• Must have excellent listening skills
• Must possess excellent communication skills
• Must be professional in appearance and demeanor
• Must always ensure a teamwork environment
• Ability to work a flexible schedule that may include evenings, weekends and holidays
• Must have the ability to deal effectively and interact well with the guests and associates
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
• Must have a passion for creating an exceptional experience for all guests
• Must be able to stand on feet throughout the shift, with intermittent periods of walking
• Must be able to occasionally lift, carry, push and pull up to 50 lbs with assistance
• Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently, and squeezing and overhead reaching occasionally
• Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
• Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, snow, heat)