Front Desk Agent - Apply Now!

InnVentures is a premier hospitality management company driven by a spirit of innovation and entrepreneurship. With over 75 hotels across more than 20 states, InnVentures operates properties for some of the nation's largest Real Estate Investment Trusts (REITs), private real estate owners, and a vast portfolio of individual and family-owned hotels. Established over 40 years ago, the company has cemented its reputation through proven methods of hotel management, development, and revenue maximization, successfully aligning with major hotel brands nationwide. InnVentures is known for cultivating winning teams and delivering exceptional guest experiences through attentive service and operational excellence. The Front Desk Agent role at SpringHill Suites Boise, Parkcenter, ID, presents an exciting opportunity to be the face of this renowned brand. As the initial point of contact for guests, the Front Desk Agent plays a vital role in shaping the guest’s overall experience. This position demands an outgoing personality and a strong ability to engage and connect with guests to build lasting impressions. Handling guests’ inquiries, requests, and concerns promptly and courteously is essential to foster guest loyalty and satisfaction. This role is perfect for individuals who excel in fast-paced environments and thrive on providing exceptional service. At SpringHill Suites Boise, you will manage check-in and check-out processes efficiently and with a warm demeanor, ensuring an error-free experience every time. You will coordinate with multiple hotel departments to meet guest needs quickly and effectively. Additionally, you will provide knowledgeable guidance about local attractions and hotel amenities, enhancing the guest stay. Fidelity to cash handling protocols and skillfulness in handling reservations and phone procedures are key components of the role. By collaborating with teammates across the hotel, you will help support the overall objectives and success of the property. InnVentures offers its employees a comprehensive benefits package designed to support both health and well-being. Eligible employees have access to group insurance options including medical, dental, vision, and company-paid life insurance. The company also provides paid time off and a company-matched 401(k) plan, encouraging financial security and work-life balance. Additional voluntary benefits include short-term and long-term disability, accident, life, and critical illness insurance, along with Flexible Spending Accounts. Life enrichment programs, such as hotel benefits, employee assistance, and leadership development initiatives, foster a vibrant and supportive workplace culture. One unique feature is the option to get paid daily, promoting financial flexibility for employees. In summary, InnVentures stands as a respected leader in hotel management with a rich history and innovative approach. The Front Desk Agent position at SpringHill Suites Boise offers a rewarding career path for outgoing, service-oriented individuals eager to contribute to an engaging and dynamic hospitality environment while enjoying a suite of valuable benefits.

• High school diploma or equivalent
• Previous experience in customer-facing roles preferred
• Excellent communication and interpersonal skills
• Ability to multitask in a busy environment
• Basic computer literacy
• Physical ability to stand for long periods
• Must be able to lift at least 25 pounds
• Flexible schedule including evenings, weekends, and holidays