Front Desk Agent - Apply Now!

Perspective Hospitality is a dynamic hospitality management company known for providing exceptional customer service and quality accommodations across its portfolio of hotels and lodging properties. With a commitment to excellence and a focus on creating memorable guest experiences, Perspective Hospitality stands out as an employer that values its team members and fosters a supportive work environment. The company operates in the highly competitive hospitality sector, emphasizing superior guest relations, operational efficiency, and a collaborative culture among staff and management. Employees at Perspective Hospitality enjoy competitive compensation, paid time off, and access to a comprehensive employee health plan, reflecting the company's investment in their well-being and professional growth. The Front Desk Agent position at Perspective Hospitality is a critical role that serves as the first point of contact for guests, responsible for delivering friendly and efficient service during check-in, check-out, and throughout guests' stays. This role is essential to creating a positive impression and ensuring guest satisfaction by handling reservations, managing room keys, and addressing guest inquiries with professionalism and care. The position accommodates various shifts, including morning, mid-evening, and evening schedules, providing flexibility to team members. The Front Desk Agent must be knowledgeable about hotel operations, rates, and services to assist guests effectively and provide accurate information about the property and its surrounding area. In this role, the agent is expected to master front desk computer operations including reservation and billing systems, maintain control over room and departmental keys, and coordinate closely with other hotel departments such as housekeeping and concierge to enhance the guest experience. Handling guest feedback and complaints with discretion and professionalism is also a vital responsibility, ensuring continuous improvement in service standards. The Front Desk Agent must also uphold all safety and emergency procedures, contributing to the overall safety and security of guests and staff. Ideal candidates will have prior experience in front desk operations or similar hospitality roles and possess strong communication and organizational skills. The role demands high levels of attention to detail, reliability, and customer service orientation. Perspective Hospitality promotes a culture of respect, inclusivity, and equal opportunity employment. As such, this position offers a rewarding career path with opportunities for advancement within the hospitality industry. Whether working full-time or part-time, employees are valued for their contributions to maintaining the high standards of the company and helping create positive, welcoming environments for all guests.

• High school diploma or equivalent (GED)
• previous front desk, reservations, concierge, bell desk or night audit experience
• work authorization in the United States required
• ability to work mornings, mid-evenings, and evenings
• excellent communication and interpersonal skills
• proficiency in front desk computer systems