Front Desk Agent - Apply Now!

Perspective Hospitality is a reputable hospitality company that operates a variety of hotel properties, known for its commitment to excellent customer service and creating a welcoming environment for guests. The company is dedicated to providing employees with competitive compensation, including starting pay that reflects the value of their contributions. Furthermore, employees at Perspective Hospitality are eligible for benefits such as Paid Time Off and an Employee Health Plan, which underscores the company’s investment in the well-being and satisfaction of its team members. The workplace culture encourages professionalism, teamwork, and ongoing personal and professional development within the hospitality industry. With a focus on fostering positive guest experiences, Perspective Hospitality remains a preferred choice of employment for those interested in the hotel sector. The Front Desk Agent role at Perspective Hospitality is an integral position within the hotel’s operations, serving as the primary point of contact for guests during their arrival, stay, and departure. This role requires individuals who are not only courteous and professional but also efficient in handling various front office related functions. The job involves greeting, registering, and checking out guests while maintaining the highest standard of service and hospitality. Front Desk Agents must be adept at managing phone communications, processing reservations, and demonstrating familiarity with all hotel departments to ensure seamless service delivery. This position typically includes a schedule with varying days off and shifts that may include morning, mid-evening, and evening hours. Candidates for the role should expect to work a flexible schedule to accommodate the busy and dynamic needs of the hospitality environment. The responsibilities are diverse, ranging from managing room keys and handling guest billing to assisting walk-in guests and coordinating with housekeeping on special requests and departures. The job also involves keeping detailed knowledge of hotel policies, room rates, and packages, as well as ensuring the security of keys and other sensitive materials. In addition to operational duties, Front Desk Agents are expected to contribute to the communication flow within the hotel by reading memos, attending meetings, and keeping supervisors informed of any issues that arise. Attention to detail is critical, especially in handling the cash drawer and resolving any discrepancies promptly. The ideal candidate will possess knowledge of the hotel’s surroundings to aid guests with information about the area and hotel amenities, reinforcing a positive guest experience. The role provides an excellent opportunity for individuals eager to build a career in hospitality, offering a chance to develop strong customer service skills, learn about hotel management practices, and work in a collaborative environment. Whether full-time or part-time, this job is suited for motivated individuals who thrive in a fast-paced atmosphere and who take pride in delivering superior service and creating memorable experiences for hotel guests.

• high school diploma or equivalent (GED)
• previous front desk, reservations, concierge, bell desk, or night audit experience
• legal authorization to work in the United States
• ability to work morning, mid-evening, and evening shifts
• excellent communication skills
• proficiency with front desk computer operations
• attention to detail
• ability to handle cash transactions
• knowledge of safety and emergency procedures