Front Desk Agent - Apply Now!

Perspective Hospitality is a reputable hospitality company dedicated to providing exceptional service and memorable experiences to guests. With a focus on quality, professionalism, and customer satisfaction, Perspective Hospitality operates well-regarded hotel properties that aim to create a welcoming and comfortable environment for all visitors. The company values teamwork, integrity, and continuous improvement, and strives to maintain the highest standards within the hospitality industry. Known for its commitment to employee well-being, Perspective Hospitality offers competitive pay, a comprehensive employee health plan, and paid time off, ensuring that every team member feels valued and supported. The company is an equal opportunity employer, emphasizing diversity and inclusion in its workforce and offering employment opportunities without discrimination based on race, gender, age, or other protected statuses. The Front Desk Agent role at Perspective Hospitality is vital to the smooth operation of the hotel and the overall guest experience. This position involves greeting guests warmly, registering them efficiently, assisting with check-in and check-out procedures, and handling various front office functions with professionalism and courtesy. The role requires thorough knowledge of front desk computer operations, hotel policies, and the surrounding area to provide guests with accurate and helpful information. Front Desk Agents must be skilled in managing reservations, phone communications, and key control, ensuring hotel security and operational integrity. Typical work schedules include varied shifts such as morning, mid-evening, and evening shifts with flexible days off. The position offers competitive starting pay and eligibility for paid time off and a comprehensive employee health plan, highlighting the company’s commitment to employee satisfaction and well-being. This role is suitable for individuals with prior experience in front desk, concierge, bell desk, or night audit positions and requires a high school diploma or equivalent. The ideal candidate should possess excellent customer service skills, attention to detail, and the ability to multitask effectively within a fast-paced hotel setting. The Front Desk Agent represents the face of the hotel, being the first point of contact for guests and the key to ensuring their stay is enjoyable and problem-free. Responsibilities include maintaining control over room and departmental keys, handling guest accounts and charges, coordinating with housekeeping and other departments, managing cash operations, and ensuring compliance with all safety and emergency procedures. The agent will also be responsible for staying informed about hotel functions, handling guest comments and complaints professionally, and participating in relevant meetings to stay aligned with operational goals. By joining Perspective Hospitality as a Front Desk Agent, individuals have the opportunity to grow their hospitality career within a supportive and dynamic environment. The role offers valuable experience in hotel management operations, excellent interpersonal skills development, and the chance to contribute directly to guest satisfaction and hotel success. With a strong focus on teamwork and communication, this position supports the overall mission of Perspective Hospitality to deliver unforgettable experiences to every guest, every time.

• high school diploma or equivalent
• previous front desk, reservations, concierge, bell desk, or night audit experience
• ability to work varied shifts including mornings, mid-evenings, and evenings
• authorized to work in the United States
• excellent interpersonal skills
• attention to detail
• reliable and punctual
• ability to manage cash operations accurately