Front Desk Agent - Apply Now!

Perspective Hospitality is a dynamic and customer-focused hospitality company dedicated to delivering exceptional service and memorable experiences to its guests. Positioned in the competitive hotel industry, Perspective Hospitality thrives by maintaining high standards of professionalism and hospitality across its properties. The company emphasizes a team-oriented culture, valuing employees as essential contributors to their success. They offer diverse shifts including morning, mid-evening, and evening schedules, and provide competitive starting pay along with benefits such as Paid Time Off and an Employee Health Plan. The environment is inclusive and supportive, committed to equal opportunity employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, veteran status, disability, or genetic information. The role of a Front Desk Agent at Perspective Hospitality is a pivotal position within the hotel's operations. This role requires the agent to be the first point of contact for guests, ensuring each interaction is handled with courtesy, professionalism, and efficiency. Front Desk Agents are tasked with greeting, registering, and checking out guests seamlessly, managing reservation systems and phone operations, and being knowledgeable about all hotel departments and local attractions. The position demands a thorough knowledge of check-in and check-out procedures, room charges, rate policies, and handling various guest needs including walk-ins, group arrivals, and special requests. Each agent is expected to maintain control over important items such as room and departmental keys, the safe keys according to the property’s procedures, and manage the cash drawer with accuracy. Safety and emergency protocols are also a critical part of the responsibilities, alongside maintaining communication with housekeeping for coordinating guest departures and special requests. Moreover, Front Desk Agents are responsible for keeping clear records by reading logbooks, adhering to departmental procedures, attending meetings, and managing feedback forms from guests to continuously improve service quality. Agents serve as essential liaisons between guests and other hotel departments such as concierge, reservations, and guest services, ensuring an integrated and smooth guest experience. This role requires strong knowledge of the hotel's facilities, neighborhood, and packages or discounts available to guests, all while consistently upholding the highest standards of hospitality and customer care. Employment opportunities are offered in both full-time and part-time capacities, making this a flexible role suited for candidates seeking varied scheduling options within a reputable hospitality environment.

• High school diploma or equivalent (GED)
• previous experience in front desk, reservations, concierge, bell desk or night audit
• work authorization in the United States
• strong communication skills
• ability to operate front desk computer systems
• ability to handle cash transactions accurately
• knowledge of hotel policies and procedures
• availability to work varying shifts including mornings, mid-evenings and evenings