Front Desk Agent - Apply Now!

Kalahari Resorts & Conventions is a distinguished family-owned hospitality company renowned for its African-inspired resorts that feature Americas largest indoor waterparks, exquisite dining options, luxurious spas, vibrant entertainment venues, and state-of-the-art convention centers. Committed to delivering memorable experiences, Kalahari Resorts goes beyond providing vacations to crafting outstanding moments for guests of all ages. Valuing a culture of care and community, the company upholds its Promise to Lead with Love, emphasizing treating guests and associates like family, fostering a welcoming environment, and actively engaging in philanthropic efforts such as partnering with charity: water to provide clean water to communities in Africa. Recognized by Forbes as one of Americas Best Midsize Employers and USA TODAY as the number 1 Best Indoor Water Park, Kalahari Resorts maintains a dedication to excellence, innovation, and growth. The company operates across multiple locations, including Wisconsin Dells, WI; Sandusky, OH; Pocono Manor, PA; Round Rock, TX; and Spotsylvania County, VA, providing a wide range of career opportunities in hospitality and customer service. The Front Desk Agent role at Kalahari Resorts & Conventions is a vital position responsible for delivering exceptional guest service at the initial point of contact from check-in through check-out. This position requires a friendly, courteous, and efficient approach to managing the front desk operations, ensuring guests experience a seamless and welcoming stay. In addition to direct guest interaction, the Front Desk Agent plays a leadership role within the team by supporting fellow associates and maintaining clear communication to facilitate smooth daily operations. Duties include greeting guests according to the companys high standards, executing check-in and check-out procedures accurately and confidentially, handling front desk computer systems and office equipment, and completing shift checklists efficiently. The role emphasizes a service-oriented mindset combined with professionalism and care. This is a part-time or full-time hourly position with a pay rate of 14 per hour, offering comprehensive benefits for eligible employees. Kalahari Resorts values growth and development by promoting from within and providing education assistance programs. Employees also enjoy 401 k matching, paid time off, holiday compensation, health, dental, and vision insurance for full-time associates, as well as employee appreciation events and resort-wide discounts. Joining Kalahari Resorts means being part of a company that prioritizes kindness, inclusiveness, and extraordinary guest experiences, making it an excellent opportunity for individuals passionate about hospitality and customer service who wish to grow their career in a supportive and innovative environment.

• College courses in hotel/motel management are helpful
• Previous hospitality or related experience helpful
• Computer experience required