Food Runner - Suffolk, VA

Pack Brothers Hospitality is a well-established hospitality group known for its commitment to providing outstanding dining and lodging experiences for its guests. The company emphasizes delivering unparalleled service, superb products, and great personalities in unique, comfortable settings. With a dedication to excellence that extends beyond just the food and accommodations, Pack Brothers Hospitality strives to create memorable moments for every patron by fostering an environment of warmth, professionalism, and attentiveness. Their mission centers on ensuring that every guest enjoys the most delightful eating and sleeping experiences possible each day, right now. This dedication has made Pack Brothers Hospitality a trusted name in the hospitality industry, known for its superior service standards and exceptional guest satisfaction. The company prides itself on a collaborative and supportive team culture that encourages employees to contribute ideas for continual improvement and maintain a fast-paced yet welcoming atmosphere throughout their locations. The role of a Food Runner at Pack Brothers Hospitality is integral to maintaining the smooth operation and overall dining experience. This position requires an individual who can provide fast, friendly, and efficient service by working closely with servers and kitchen staff to ensure food and beverages are delivered accurately and in a timely manner to guests. Food Runners are expected to maintain a clean and organized service area, supporting the overall flow of the dining room and helping to create a positive guest impression. The role demands attention to detail to make sure all food orders are presented properly, with the correct garnishes, accompaniments, and at the appropriate temperatures, contributing directly to guest satisfaction. In addition to the direct service responsibilities, this position involves actively communicating with servers and kitchen staff regarding order details, modifications, and any special requests. Food Runners are also tasked with responding quickly to guest requests or concerns by relaying information to the appropriate server or manager, enhancing the responsiveness of the dining team. Furthermore, this role supports bussers and servers to ensure smooth table turns and helps maintain necessary supplies such as silverware and plates stocked and replenished at service stations. They are expected to assist in various supplementary tasks such as packaging to-go orders, polishing silverware and glassware, and supporting banquet or private dining services when required. Overall, the Food Runner plays a pivotal part in delivering outstanding service and upholding the mission of Pack Brothers Hospitality by contributing to an enjoyable dining experience for all guests. This employment opportunity is suitable for individuals who thrive in a fast-paced hospitality environment and who are committed to exceptional service and teamwork.

• Able to understand and speak using the predominant language(s) of guests
• Able to work in a standing position for long periods of time (up to 5 hours)
• Exceptional grooming habits
• Excellent basic mathematical skills
• Able to handle money and operate a point-of-sale system