Food Department Hostess - Join Us Now!

This job description pertains to a dynamic role within the hospitality sector, specifically focusing on providing exceptional guest services in a restaurant or casino dining environment. The establishment emphasizes a commitment to delivering high-quality guest experiences by ensuring attentive, personalized, and efficient service. This organization values courteous interactions, prompt responses to guest needs, and accuracy in transaction handling, all aimed at creating a welcoming and satisfying atmosphere for guests. The company operates in a fast-paced setting where teamwork, communication, and excellent customer service skills are essential to success. The employment type for this position is typically full-time or part-time, depending on the establishment's staffing needs, with compensation reflecting industry standards for hospitality roles. The role involves various responsibilities centered around guest engagement and service excellence. The successful candidate will be responsible for greeting guests in a friendly and personalized manner, taking into account seating preferences, and managing table assignments according to server rotation schedules to ensure balanced workloads. This helps maintain high satisfaction levels both from the guests' perspective and among the serving staff. The position requires proactive interaction with guests, including answering menu-related questions, making informed suggestions or recommendations, and handling any complaints with professionalism and a customer-focused approach. Additional duties include managing beverage orders efficiently, ensuring guests are constantly provided with necessary accompaniments such as water, coffee, and condiments to enhance their dining experience. This role also involves handling reservation and takeout orders via telephone, demonstrating promptness and attentiveness in communication to maximize the dining experience. Accuracy in financial transactions is critical for this role, with responsibilities including reviewing guest checks for correctness, processing payments following established cash handling procedures, and balancing cash drawers at the beginning and end of shifts. The role entails a thorough understanding of the point-of-sale system and the ability to ensure all monetary transactions are precise and accounted for. Engagement with guests extends beyond food and beverage service to include providing information on casino gaming promotions, special events, and marketing campaigns to encourage guest participation and attendance. This multifunctional aspect of the role requires excellent communication skills and a good understanding of the company’s promotional activities. Additional responsibilities include training and overseeing less experienced staff members, maintaining the cleanliness and organization of the service area, assisting bus staff with table maintenance, and performing various setup and closing duties. The role utilizes several types of commercial equipment, such as point-of-sale terminals, coffee makers, blenders, and beverage dispensers, demanding basic technical proficiency and attention to equipment maintenance protocols. Overall, this position is pivotal in upholding the highest standards of guest service and operational efficiency within the hospitality setting, contributing directly to the positive reputation and success of the establishment.

• High school diploma or equivalent
• Prior experience in a customer-facing role preferred
• Ability to handle cash transactions accurately
• Excellent communication skills
• Ability to multitask and work efficiently under pressure
• Availability to work flexible hours
• Ability to follow company policies and procedures