Food & Beverage Supervisor, Graylyn Conference Center

Wake Forest University is a prestigious higher education institution known for its commitment to providing a safe and productive learning and living community for students, faculty, and staff. Located in Winston-Salem, North Carolina, the university offers a vibrant and inclusive environment fostering academic achievement, innovation, and personal growth. Wake Forest prides itself on maintaining high standards of integrity, diversity, and equal opportunity for all its members. As an employer, Wake Forest University ensures a comprehensive recruitment process, including background checks and drug screening, to maintain safety and uphold community trust. The university is an equal opportunity employer and encourages candidates from diverse backgrounds to apply, irrespective of race, color, religion, national origin, sex, age, sexual orientation, gender identity, genetic information, disability, or veteran status. The Food and Beverage Front of House Supervisor at Wake Forest University plays a crucial role in delivering an exceptional guest experience through overseeing all front-of-house activities related to food and beverage services. This full-time position involves comprehensive supervision and management within the Food and Beverage and Room Service departments, ensuring impeccable quality, cleanliness, and presentation in all areas. The supervisor is responsible for managing server staff, coordinating with clients and internal staff for event timing, and closely working with senior management to implement and monitor departmental budgets that include payroll and food costs. Staying updated on the latest dining service trends, enforcing sanitation standards, critiquing food presentation, and resolving service-related issues are key aspects of the role. This position demands excellent interpersonal and communication skills, leadership abilities, and a strong understanding of hospitality service standards. The supervisor must ensure compliance with company policies while fostering positive employee and guest relations. Adaptability and effective conflict resolution are essential, as the role requires managing a busy, guest-focused environment that includes coordinating service logistics and quality assurance. Physical demands include the ability to perform medium work involving occasional lifting of up to 50 pounds, with tasks that require balance, reaching, standing, and walking in both indoor and outdoor settings. Ideal candidates will have at least two years of supervisory experience in upscale hospitality or restaurant environments, or an equivalent combination of experience and education. Knowledge of alcoholic beverages, coffee products, wine, budgeting, purchasing, and proficiency in office software enhances one's ability to succeed in this role. The position reports to the Associate Director of Food and Beverage and the F&B Manager, requiring diligent communication to address any service challenges effectively. Wake Forest University values dedication, teamwork, and excellence, offering opportunities for professional growth within a respected institution dedicated to hospitality and service excellence.

• Full-time employment status
• Ability to perform medium work exerting up to 50 pounds of force occasionally
• Ability to balance, stoop, reach, stand, walk, lift, grasp, talk, hear, and perform repetitive motions
• Visual acuity to perform tasks at or within arm's reach
• Experience in supervising others
• Fiscal responsibility for food and beverage departments and operations
• Willingness to adhere to Wake Forest University policies including background check and drug screen