Floor Manager - Merwin's Wharf

Merwin's Wharf is a distinguished dining establishment known for its commitment to offering patrons an exceptional dining environment highlighted by quality service, a welcoming atmosphere, and a focus on guest satisfaction. Nestled in a scenic and popular location, the restaurant has established itself as a beloved destination for locals and visitors alike, offering a diverse menu that caters to a variety of tastes and preferences. The venue features a notable party room, Lock 44, which is often used for private events and special gatherings, enhancing its appeal as a versatile hospitality provider. As a restaurant that prides itself on its front-of-house operations, Merwin's Wharf emphasizes the importance of teamwork, professionalism, and a client-first approach to hospitality. The role of Floor Manager at Merwin's Wharf is a pivotal leadership position requiring a proactive, hands-on approach to managing the front-of-house team. This role demands a dynamic individual who can effectively supervise servers, hostesses, and bussers, ensuring they are well-trained, punctual, and knowledgeable about the menu offerings. The Floor Manager sets the standard for service quality by engaging directly with guests to ensure every dining experience is seamless and enjoyable. The position requires excellence in team leadership, guest interaction, operational support, and administrative duties. Responsibilities include coaching staff, overseeing daily staffing and performance, promoting a positive and safe workplace, and managing cash and reporting processes. Additionally, the Floor Manager takes on operational tasks such as assisting with food expediting, seating, and maintaining cleanliness and professionalism on the floor. This individual works closely with the General Manager to support broader operational decisions and helps coordinate private events and parties, ensuring smooth execution of activities related to catering and the Lock 44 party room. The position demands strong organizational skills, business acumen, and an ability to handle multiple programs simultaneously while meeting deadlines. Candidates are expected to maintain effective communication and professional relationships with all stakeholders, ranging from staff to guests. Ideal candidates for this position will possess a bachelor's degree in restaurant management, hospitality, or a related field, along with at least two years of relevant experience in food service, customer service, or management. Other essential qualifications include having a valid driver's license in Ohio, proficient communication skills, strong organizational abilities, and a mature professional attitude. Familiarity with Microsoft Office programs and the ability to manage confidential information with discretion are also critical. This role is ideal for a motivated, independent professional who thrives in a collaborative environment and is passionate about delivering outstanding customer service at a reputable dining establishment such as Merwin's Wharf.

• Bachelor's degree in restaurant management, hospitality, or related field
• Two years of experience in food service, customer service, or management
• Valid driver's license under the laws of the State of Ohio
• Ability to develop and maintain effective working relationships with stakeholders
• Ability to speak and write clearly, concisely, and persuasively using correct grammar, spelling, and punctuation
• Ability to perform work with a high degree of accuracy and organization
• Management skills and strong business acumen, including problem solving, vision, ability to manage multiple programs and meet deadlines, collaboration, leadership, decision making and ability to analyze diverse facts and develop clear and concise reports and recommendations
• Ability to work cooperatively with others
• Proficiency in software programs including all Microsoft Office programs
• Mature professional attitude and considerable discretion, including ability to manage confidential information
• Ability to perform with considerable independence and initiative