Executive Club Lounge Host - Salt Lake City, UT

Choice Hotels International, Inc is recognized as one of the largest lodging franchisors worldwide, with an extensive portfolio that includes over 7,400 hotels and more than 625,000 rooms across 45 countries and territories. It holds a significant presence in the upscale segment while being a leader in the midscale and extended-stay sectors. Their diverse portfolio comprises 22 distinct brands catering to travelers with varying preferences, ranging from full-service upper upscale properties to economy accommodations. This broad spectrum enables Choice Hotels to serve guests at many locations and occasions while driving substantial value for franchise owners and shareholders. The company supports its guests through the innovative Choice Privileges loyalty program and co-brand credit card options, allowing members to accrue reward nights and enjoy personalized perks easily. For more information, visit www.choicehotels.com. The Executive Club Lounge Host position is an exciting opportunity within Choice Hotels’ managed hotels portfolio, which includes branded properties such as Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson. This role is based at the Radisson Hotel Salt Lake City Downtown, a vibrant hotel located within walking distance of downtown attractions and events. The hotel offers a dynamic and fast-paced work environment where no two days are alike. The position is an integral part of the Food & Beverage team, focusing on delivering exceptional customer service within the private Executive Lounge. In this role, the Executive Club Lounge Host is responsible for creating 100% guest satisfaction by providing prompt and efficient service that exemplifies the genuine hospitality standards of the Radisson experience. Responsibilities include greeting executive guests, responding to inquiries, and advising on hotel amenities. The host oversees the operation of the Executive Lounge, ensuring that it remains clean, orderly, and well-stocked, and coordinates guest supplies to meet the high standards set by Choice Hotels. The role also involves handling check-ins and check-outs accurately, staying informed about hotel services, VIP requests, and local events. A keen knowledge of nearby attractions and landmarks is vital to assist guests effectively. Teamwork and communication are key components of this position, as the lounge host collaborates with multiple departments to coordinate supplies, special events, and staffing. The ability to manage guest concerns through active listening, empathy, and resolution skills is essential to uphold the brand’s promise of heartfelt and professional service. The employer values cultural attributes such as welcoming and respecting everyone, being bold and quick, listening attentively, staying curious, and demonstrating integrity. These values are fundamental to fostering loyalty, growth, and a spirited hospitality culture within the company. The role comes with a competitive pay package, a generous vacation scheme, eight paid holidays, and an excellent benefits package for full-time employees. Prospective candidates are expected to embrace the company’s core values and often work flexible hours, including long shifts. This position demands physical stamina to stand, walk, or sit for long periods and the ability to occasionally lift items weighing up to 50 pounds and push or pull carts up to 75 pounds. Basic computer skills, especially in Microsoft Office, are also required. Choice Hotels International is committed to equitable hiring practices and is an equal opportunity and affirmative action employer. Employment at Choice Hotels is contingent upon verifying identity and legal work authorization, as well as satisfactory completion of background checks and E-Verify processes.

• Minimum one - two years food and beverage experience
• Excellent oral and written communication skills
• Able to collaborate effectively with other hotel employees and managers to ensure teamwork
• Able to resolve conflicts guests, supervisor, and employee
• Knowledge of local, state, and federal liquor laws and regulations
• Guest-friendly personality
• Ability to multitask and work well under pressure
• Basic computer skills in Microsoft Office Suit
• Long hours are sometimes required, ability to work flexible schedule
• Ability to sit, stand, or walk for long periods of time
• Ability to lift 50 pounds occasionally and push or pull room service carts up to 75 pounds
• Good manual dexterity for the use of common office equipment