Events Concierge and Coordinator - Inglewood, CA

This position is offered by a leading full-service hotel known for its commitment to delivering exceptional guest experiences and seamless event management. The hotel prides itself on maintaining high standards of hospitality, ensuring that every guest and event planner receives personalized attention and superior service. The establishment caters to a variety of clientele including corporate clients, meeting planners, and leisure guests, making it a vibrant place to advance one's career in the hospitality industry. With a focus on creating memorable experiences, the hotel provides an environment where employees can thrive while contributing to the success of its events and operations. The job opportunity is a part-time or full-time role offering a competitive hourly wage of $30.00, reflecting the value placed on excellent service and dedication. The role of Event Concierge & Coordinator is designed to exceed the expectations of meeting planners and guests by providing attentive, detail-oriented service throughout the entire event experience. As the liaison between the hotel and meeting planners, the Event Concierge & Coordinator plays a crucial role in ensuring that each function room is prepared flawlessly, meeting the specific requirements set by the client. This includes double-checking all function rooms prior to event start times to guarantee the satisfaction of facilities and equipment. The coordinator remains available on the event floor, offering immediate responses to any client requests with a goal of resolving issues within 15 minutes. In addition to logistics, this role also focuses on personalized service, anticipating and addressing both personal and practical needs of planners and guests to avoid potential pitfalls. The Event Concierge & Coordinator assists with administrative duties such as processing event leads, managing client accounts, and handling reports, working in coordination with Events and Sales Managers. Responsibilities extend to managing room blocks for groups, including coordinating rooming lists, monitoring reservations, confirming billing instructions, and collaborating with other departments like Front Office and Revenue Management to ensure operational efficiency. Customer service excellence is paramount; the ideal candidate demonstrates strong communication skills, initiative, and the ability to manage time effectively under deadlines. The position includes tasks ranging from handling small requests such as getting scissors or doorstops to more involved service recovery efforts aimed at turning any negative experience into a positive one. Additional duties include supporting sales managers, providing added value services to repeat customers, and ensuring VIP rooms are set up correctly. Service essentials include greeting guests warmly, using their names, delivering prompt service, offering assistance, and inviting them back, all contributing to an elevated guest experience. This role demands flexibility in scheduling, including mornings, afternoons, evenings, weekends, and holidays, requiring physical capability to walk and stand for extended periods and to handle moderate lifting. This dynamic and rewarding position is ideal for individuals passionate about the service industry and dedicated to creating outstanding event experiences.

• High school diploma or equivalent
• previous experience in hospitality or event coordination preferred
• ability to walk and stand for entire shifts
• ability to lift, pull, and push moderate weight
• flexibility in scheduling including mornings, afternoons, evenings, weekends, and holidays
• refined verbal and written communication skills
• proactive attitude with a strong desire to satisfy the needs of others in a fast-paced environment