Event Services Lead - Phoenix Convention Center

The Phoenix Convention Center and Venues is a premier convention facility located in the United States, known for hosting a wide variety of conventions, trade shows, meetings, and entertainment events. This establishment plays a critical role in enhancing the cultural vibrancy and economic vitality of the Phoenix community. The Convention Center is dedicated to delivering the highest levels of customer service, ensuring that every event, from commercial exhibitions to theatrical performances, is executed with excellence. As a flagship event venue, it attracts a diverse range of clients and visitors, making it a central hub for business and cultural activities in the region. The Phoenix Convention Center is currently looking for a committed and professional individual to join their team as an Event Services Lead. This role is essential for the smooth operation of events held at the facility. The Event Services Lead is responsible for directing and working alongside an assigned shift of Event Service Workers, including part-time and temporary staff who handle various manual tasks such as the setup and teardown of events and custodial duties. This position requires frequent public interaction, emphasizing the importance of excellent communication and customer service skills. The Event Services Lead plays a supervisory role by assigning tasks, directing work in progress, and inspecting completed work to ensure high standards are met. The work is performed under the guidance of an Event Services Supervisor, allowing for a structured and supportive working environment. This position offers a pay range of $22.61 to $24.93 per hour with a hiring range up to $33.41 per hour, reflecting the importance and responsibility of the role. The role may require working irregular hours, including evenings, weekends, and holidays, to accommodate the scheduling needs of various events. In addition to competitive pay, the position comes with a comprehensive benefits package that includes a traditional pension plan with contributions from both employer and employee, 401(a) and 457 retirement plans with employer contributions, and a choice among generous medical plans such as HMO, PPO, or HSA/HDHP. The medical enrollment also includes a city contribution towards a Post-Employment Health Plan. Additional benefits include a wellness incentive, dental, vision, and life insurance options, employer-paid long-term disability, free public transit passes, and tuition reimbursement of up to $6,500 per year. Paid time off includes paid holidays, vacation days, sick leave, personal leave, and paid parental leave for eligible employees. The City of Phoenix also offers federal student loan forgiveness through a designated program. Ideal candidates for this role will have at least two years of experience in convention center operations, theater, or custodial methods. Candidates must be forklift certified at the time of hire or obtain certification within six months and be capable of moving objects weighing up to 50 pounds. Supervisory experience and familiarity with event setup in public venues are highly preferred, as is experience working with contracted temporary labor. Candidates with experience interacting with clients and the public, using computerized work order and event management systems, and familiarity with building and facility care practices will have an advantage. Proficiency in Microsoft Office applications and experience operating motorized ride-on and cleaning equipment are also desirable. This recruitment process is position-based and will close on October 20, 2025. It will not generate an ongoing eligibility list but may be used to fill related vacancies within the organization. Interested applicants should apply online by submitting a cover letter and resume as one document, detailing their relevant experience. The Phoenix Convention Center supports accessibility throughout the application process and provides resources to assist candidates. The City of Phoenix is an equal opportunity employer that encourages national service alumni to apply. This role offers an exciting opportunity to contribute to the vibrant community and dynamic events at one of the country’s leading convention centers, helping to build the Phoenix of tomorrow.

• Forklift certified at time of hire or obtain certification within six months
• able to move objects weighing up to 50 pounds
• willingness to work irregular hours including evenings, weekends, and holidays
• criminal background check
• ability to work under supervision and in a team
• meet physical demands of job