Event Operations Manager - Gaylord Opryland, Nashville TN

Encore is a premier hospitality company specializing in providing high-end audio-visual and event technology services in hotel and convention center environments. With locations generating over three million dollars in revenue, Encore prides itself on delivering exceptional customer service, state-of-the-art equipment solutions, and professional event execution. The company is committed to fostering a positive work atmosphere grounded in its core values, aiming to achieve excellence in every event it supports. Employees are encouraged to grow professionally and contribute meaningfully to the company’s success while upholding a polished and professional image. Encore operates in dynamic settings with exposure to variable indoor and outdoor environments, emphasizing safety, quality, and client satisfaction in all operations. This role is a management position focused on overseeing daily floor operations involving technical teams responsible for deploying and maintaining audio-visual solutions during events at busy hotel locations. Reporting directly to senior operations leadership, the Manager is responsible for workforce coordination, inventory control, client billing review, and ensuring that equipment and services meet or exceed client expectations. Key aspects of this leadership role include supervising technicians, managing schedules, facilitating communication among teams, and handling customer interactions onsite to guarantee satisfaction. The position also involves mentoring staff to enhance their skills and professional development, thereby strengthening the team’s overall capability and service quality. Additionally, the Manager is expected to actively participate in pre-event planning meetings and collaborate across departments to align operations seamlessly with sales and client requirements. The role demands a keen eye for cost efficiencies through reviewing quotes and managing resources effectively to meet budgetary goals and improve profitability. Strong leadership and interpersonal skills are essential, as the Manager must uphold Encore's hospitality standards and foster a culture of positivity and operational excellence among the team. The physical demands of the position include standing, walking, lifting, climbing, and working with complex technical equipment. Candidates must be able to perform these duties safely and efficiently, potentially working across multiple hotel sites with irregular hours including evenings, weekends, and holidays. The work environment is varied, with exposure to both quiet and noisy settings and sometimes outdoor conditions such as dirt and dust. This role offers an excellent opportunity for professionals with a background in audio-visual technology and hospitality customer service seeking a challenging and rewarding management career in the event technology industry.

• High school diploma
• minimum 4 years of relevant experience
• at least 2 years supervisory experience
• knowledge of audio-visual equipment
• proficiency with computers and software
• ability to manage staff and workflow
• excellent customer service skills
• effective communication and leadership abilities
• ability to work irregular hours including evenings and weekends
• physical ability to perform lifting and other physical tasks
• adherence to company appearance standards