Event Manager - Canopy by Hilton Sioux Falls Downtown

The Canopy by Hilton Sioux Falls Downtown is an exciting addition to the hospitality landscape in Sioux Falls, South Dakota. This brand-new hotel is located in the vibrant Steel District adjacent to the historic Falls Park and the Levitt Outdoor Amphitheatre, making it ideally situated for guests looking to enjoy the rich local culture and scenic attractions. Featuring 216 guestrooms and an impressive 20,000 square feet of flexible meeting space, this hotel combines modern comforts with exceptional event-hosting capabilities. Hilton, a globally recognized leader in the hospitality industry since 1919, upholds a legacy of quality, innovation, and outstanding service, which is evident in every aspect of the Canopy by Hilton experience. We are currently seeking an Event Services Manager to join our dedicated team. This role is vital to the hotel's operations, focusing on ensuring the seamless execution of events hosted at the property. The position is designed for candidates with at least six months of hotel experience, preferably in event coordination, guest services, or related fields. Flexibility is key, as the role requires availability during evenings and weekends to accommodate the dynamic scheduling demands of group events. The Event Services Manager will serve as a critical liaison between sales, hotel departments, and clients, maintaining constant communication to guarantee high quality service throughout all event phases—from pre-event planning to post-event wrap-up. This is an hourly position with eligibility for bonuses, and the typical shift is Monday through Friday, 8:00 AM to 5:00 PM, with flexibility to adjust hours based on event needs. The ideal candidate will possess strong sales skills to book and upsell group events effectively and have a sharp attention to detail to execute events flawlessly. Responsibilities include managing event documentation, coordinating with internal teams, supporting client relationships, and actively participating in client site inspections as part of the sales process. The role also involves coaching and guiding team members to enhance service delivery and conflict resolution to handle complaints and disputes professionally. Joining Hilton means becoming part of a global hospitality leader dedicated not only to exceptional guest experiences but also to supporting its team members. Hilton offers numerous benefits designed to foster employee growth, well-being, and satisfaction. These include access to pay when you need it through DailyPay, comprehensive medical insurance coverage for employees and their families, mental health resources through an Employee Assistance Program, and best-in-class paid time off. Hilton also offers parental leave, a unique travel program allowing discounted stays at Hilton properties, a 401K plan with company match, and an employee stock purchase program where you can buy Hilton shares at a discount. The company is committed to diversity, career development, and creating inclusive work environments where every team member can thrive. The Event Services Manager is expected to demonstrate Hilton's core values of hospitality, integrity, leadership, teamwork, ownership, and urgency. This role is ideal for a proactive individual who values quality, productivity, dependability, customer focus, and adaptability. If you are passionate about delivering exceptional event experiences within a highly regarded hospitality brand, this opportunity at Canopy by Hilton Sioux Falls Downtown offers both a rewarding career and the chance to be part of something new and vibrant in the Sioux Falls community.

• Minimum six months hotel experience
• flexible work schedule including evenings and weekends
• strong sales skills and attention to detail
• ability to communicate effectively both orally and in writing
• ability to work collaboratively with multiple departments
• knowledge of hotel property management systems preferred
• relevant degree or training in business development or hospitality preferred