Event Experience Manager - Quick Hire!

Gaylord National Resort & Convention Center is a premier event management and hospitality venue located in the vibrant setting of National Harbor, Maryland. As part of the prestigious Marriott International portfolio, Gaylord National offers an extraordinary environment combining luxury accommodations, versatile meeting spaces, and exceptional services that cater to a diverse clientele. Known for its innovative approach to meetings and events, Gaylord National Resort integrates state-of-the-art facilities with a passionate team of professionals who ensure each event is executed flawlessly, providing an unmatched guest experience. Being a full-service resort and convention center, it is a cornerstone in the regional event management market, hosting everything from corporate conferences and trade shows to social gatherings and large-scale conventions with meticulous attention to detail and premier customer service. The Event Manager role at Gaylord National Resort & Convention Center is a vital position within the event operations team responsible for managing all aspects of event execution. This full-time management position is designed for a proactive and organized professional who will act as a meeting planning advocate and liaison between clients and various operational departments. The Event Manager is charged with ensuring the seamless delivery of hotel products and services according to detailed conference group plans, thereby creating positive and memorable meeting experiences for clients and attendees alike. Responsibilities include not only the day-to-day coordination and planning but also the development and implementation of exit strategies for each event. The role involves continuous client communication to advise on event status, coordinate changes, and resolve any issues promptly. Utilizing various software programs, the manager generates key documents such as banquet event orders, pass on reports, change logs, and post-convention reports, which are critical to smooth event operation and client satisfaction. Additionally, the Event Manager contributes significantly to the operational success by attending planning visits, tie-down meetings, and other internal discussions concerning security, parking, and production. They play an essential role in identifying potential issues in meeting setups such as lighting, temperature control, audiovisual equipment, and room arrangements, proactively resolving them to meet or exceed client expectations. Exceptional customer service is a cornerstone of this role, as the manager represents the brand's commitment to excellence throughout the client's event journey. Marriott International offers competitive compensation for this role with an hourly pay range from $27.50 to $27.88, including eligibility for bonuses. The benefits package is comprehensive, featuring health care, retirement plans with company matching, paid time off, and other perks designed to support the well-being and professional growth of employees. Joining Gaylord National Resort & Convention Center means becoming part of a dynamic and diverse team of STARs who are dedicated to creativity, entrepreneurship, and heartfelt service. The environment is one of inclusion, where associates are celebrated for their unique backgrounds and talents in a workplace committed to equal opportunity and diversity. This role not only offers a career in a leading hospitality venue but also presents an opportunity to contribute to a legacy of extraordinary events and customer experiences that set the standard for excellence in event management.

• High school diploma or GED
• 3 years of experience in event management or related professional area
• OR Bachelor's degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
• 1 year of experience in event management or related professional area
• Proficiency in event management software
• Excellent communication skills
• Ability to work under pressure and meet deadlines
• Strong customer service orientation