Customer Service Representative - Apply Now!

Destination Pet is a leading pet care company renowned for revolutionizing the pet industry by providing a comprehensive suite of services designed to elevate the lives of pet families. Since its inception in 2016, Destination Pet has grown into a vibrant, community-focused organization that offers day care, boarding, grooming, training, veterinary services, and many more specialized pet care options across multiple locations. Their mission is straightforward but powerful: to make pets feel at home and to provide their human companions with peace of mind by delivering exceptional and compassionate care. Destination Pet’s culture is defined by its united team, known as One Pack, who work together daily to innovate and enhance the pet-care experience with creativity, professionalism, and a deep passion for animals and their families. Located within Destination Pet is K9 Kampus, a dynamic and pet-loving environment where a Customer Service Representative plays a pivotal role in delivering outstanding client experiences. This part-time position pays $14.50 per hour, dependent on experience, plus tips, and includes benefits such as health, mental health, and telehealth support. Reporting directly to the General Manager, the Customer Service Representative acts as the welcoming face of K9 Kampus, blending concierge-level hospitality with a genuine love for pets and people. The ideal candidate is both a people-person and a pet-person, adept at multitasking and willing to work in a physically demanding atmosphere involving standing, walking, climbing stairs, and handling leashes. Responsibilities include ensuring smooth check-ins and check-outs, managing client communications with warmth and professionalism, touring new customers through the facility, ensuring vaccination compliance, and balancing the cash drawer. The role demands flexibility for evening, weekend, and holiday shifts, as care does not pause for pets. Candidates must also be comfortable with exposure to cleaning supplies, pet hair, and occasional pet-related accidents while maintaining a clean, welcoming lobby environment. Exceptional communication skills, patience, and problem-solving abilities are crucial, given the fast-paced nature of the position and the variety of customers and pets encountered. Experience in customer service or retail is preferred, with a high school diploma or equivalent required. K9 Kampus and Destination Pet pride themselves on diversity, equity, and inclusion, welcoming applications from all qualified individuals regardless of background or identity. Joining Destination Pet as a Customer Service Representative offers an exciting opportunity to be part of a forward-thinking company dedicated to making meaningful connections with both pets and people. The role is designed for someone who thrives in a lively, hands-on environment that balances professional responsibility with fun and energy. Employees become part of a supportive, empathetic workplace that values innovation, teamwork, and above all, a shared commitment to enhancing pet wellness and family happiness. This position not only offers competitive pay and essential benefits but also a chance to grow within a company that is truly transforming pet care across the nation.

• High school diploma or equivalent
• Ability to lift up to 40 pounds
• Availability to work evenings, weekends, and holidays
• Comfortable standing, walking, and climbing stairs for extended periods
• Willingness to handle exposure to cleaning supplies and pet-related environments
• Previous customer service or retail experience preferred