Event Coordinator - Houston, TX

The Michaels Companies Inc. is a leading creative destination in North America, dedicated to fueling the joy of creativity. With over 1,300 stores across 49 states and Canada, Michaels serves as the go-to retail environment for arts and crafts enthusiasts, hobbyists, and families looking to engage in creative projects. The company also operates online platforms Michaels.com and Michaels.ca, and owns Artistree, a manufacturer of custom and specialty framing merchandise, as well as MakerPlace by Michaels, a marketplace for handmade goods. Founded in 1973 and headquartered in Irving, Texas, Michaels is renowned for its extensive selection of crafting supplies, exceptional customer service, and commitment to community and creativity. This role, based in the Michaels store located in Westheimer, Texas, focuses on planning, coordinating, and facilitating events within the store environment. The primary purpose of this position is to provide a stress-free, fun, and engaging experience for customers, especially through children’s birthday parties and various craft classes or events. In addition to event management, the role involves delivering outstanding customer service by assisting customers with finding products, ensuring a fast and friendly checkout experience, and completing operational tasks such as unloading trucks, stocking merchandise, and maintaining store recovery standards. This position is vital in upholding Michaels’ brand promises and enhancing the overall shopping experience. As an Event Coordinator at Michaels Westheimer, you will be responsible for managing multiple events simultaneously. You will engage with clients of all ages to create an environment filled with fun and creativity while demonstrating and instructing participants on craft projects. This includes facilitating party add-ons like goody bags and balloons, communicating effectively with clients and store team members, and handling administrative tasks such as responding to emails, making phone calls, and managing paperwork. Adaptability is key, as you will be required to adjust plans based on client feedback and develop contingency plans for emergencies. Ensuring client satisfaction and adhering to the company’s cleanliness and safety standards before, during, and after events is an essential part of the role. Furthermore, you will enhance the customer experience by assisting shoppers in locating products, promoting the Rewards program and Private Label Credit Cards, and educating on the Voice of Customer survey. You will also contribute to operational efficiencies by supporting processes like Buy Online Pickup in Store and Ship From Store, and participating in merchandising activities such as stocking, planogram implementation, and store recovery. Attention to detail and compliance with Standard Operating Procedures and company policies are critical for maintaining a safe and efficient work environment. The ideal candidate possesses an energetic and enthusiastic personality with excellent interpersonal and communication skills. Experience with children’s events, retail, and customer service is essential to succeed in this role. You should be capable of handling physical demands such as standing for long periods, lifting, bending, and working in a vibrant public retail setting. Michaels is committed to equity, providing reasonable accommodations to ensure all qualified individuals can thrive in their roles. This position offers an excellent opportunity to be a part of a dynamic, creative, and supportive company culture that prizes innovation, inclusion, and team wellbeing.

• Ability to remain standing for long periods
• ability to move throughout the store
• regular bending, lifting, carrying, reaching, and stretching
• ability to lift heavy boxes and access high shelves by ladder or similar equipment
• ability to handle job stress and interact effectively with others including guests of all ages and co-workers
• capacity to work nights, weekends, and early mornings
• compliance with federal, state, and local legal job requirements
• ability to perform essential job functions possibly with reasonable accommodation
• public retail store setting available