Ensemble Hospitality is hiring a Executive Office-Operations Manager

Delta Hotels by Marriott Phoenix Mesa is part of the renowned Delta Hotels brand, which is a distinctive, upscale hotel chain owned and operated by Marriott International. Marriott International is a global leader in the hospitality industry, recognized for its exceptional commitment to quality service, innovation, and providing memorable guest experiences. Delta Hotels by Marriott Phoenix Mesa offers its guests a balanced mix of modern comfort and streamlined efficiency, catering primarily to business travelers and tourists seeking both relaxation and productivity during their stay. This hotel is strategically located to serve visitors to the Phoenix and Mesa areas, providing convenient access to local attractions, business centers, and transportation hubs. The establishment prides itself on its welcoming atmosphere, sophisticated design, and attentive staff who consistently work to exceed guest expectations. Employees at Delta Hotels by Marriott benefit from working within a globally respected hospitality brand that values diversity, professional growth, and work-life balance. It is part of a larger network that provides extensive resources, training opportunities, and a collaborative culture that enhances employee satisfaction and performance. The role of Operations Manager at Delta Hotels by Marriott Phoenix Mesa is vitally important to the overall success of the hotel’s daily operations. This position assists in managing the day-to-day activities of various hotel departments to ensure seamless service delivery, high guest satisfaction, and optimal profitability. The Operations Manager works under the guidance of the General Manager and acts as a key leader in enforcing company policies, managing staff, overseeing departmental goals, and executing operational strategies. This management role requires a hands-on approach to leadership, with responsibilities encompassing front office, food and beverage, housekeeping, and maintenance operations. An ideal candidate will be responsible for ensuring that all hotel functions are thoroughly coordinated and that employees have the necessary tools, training, and support to perform efficiently. By overseeing critical aspects such as guest services, financial monitoring, team performance, safety compliance, and service recovery, the Operations Manager plays a central role in establishing and maintaining the hotel’s reputation for excellence. Additionally, this position requires effective communication skills for interacting with a diverse range of individuals including guests, vendors, regulatory agencies, and internal team members. This role emphasizes proactive problem-solving and operational oversight, including monitoring guest satisfaction scores, coordinating employee relations, and controlling labor and other operational costs. The Operations Manager is also tasked with fostering a positive work environment and promoting teamwork across all shifts, contributing to a culture where quality service and employee engagement are paramount. Flexibility is necessary, as the position may require working nights, weekends, or holidays to ensure consistent management coverage based on the hotel’s business levels. Delta Hotels by Marriott Phoenix Mesa offers its Operations Manager an opportunity to grow within a respected hospitality brand while contributing to a guest-centric environment. The company supports its employees with comprehensive benefits and an inclusive workplace culture that respects diversity and equal opportunity. The Operations Manager role here is designed for a dynamic and experienced leader ready to enhance hotel operations, drive business success, and deliver memorable guest experiences consistently.

• High school diploma or equivalent
• at least 5 years of relevant hospitality or hotel management experience
• strong leadership and communication skills
• ability to manage multiple departments
• knowledge of hotel operations including front office, food and beverage, housekeeping, and maintenance
• experience with financial and operational planning
• ability to handle guest relations and service recovery
• proficiency in computer applications
• flexibility to work nights, weekends and holidays