Durham,NC,USA Director Of Operations-$93283 To $116603 Per YEAR

Concord Hospitality is a distinguished leader in the hospitality industry, widely recognized for its commitment to delivering exceptional guest experiences across its portfolio of hotels. Founded with a clear mission to provide quality accommodations paired with excellent customer service, Concord Hospitality has grown to become a trusted name in hotel management and operations. With properties spanning various markets throughout North America, the company continues to prioritize innovation, community engagement, and profitability, while fostering a culture of fun and integrity. As a fast-growing hospitality company, Concord Hospitality places great emphasis on investing in its associates by providing ample training and development opportunities at all levels. The company’s core values—Quality, Integrity, Community, Profitability, and FUN—are deeply embedded in its operations and cultural approach, guiding every decision and interaction. Concord Hospitality champions diversity and inclusion, striving to make every workplace environment a "Great Place to Work for All." This approach not only enhances employee satisfaction but also drives superior service delivery and guest loyalty. The role of Director of Operations at Concord Hospitality is a pivotal leadership position responsible for overseeing all aspects of property operations. Reporting directly to the General Manager, the Director of Operations collaborates closely to implement strategies that elevate guest satisfaction, optimize employee engagement, enhance financial performance, and uphold service excellence across all departments. This full-time leadership role demands a dynamic and hands-on approach, with a focus on multi-departmental management including front desk, food and beverage, banquet services, and more. The Director of Operations ensures strict compliance with brand standards while promoting a culture of continuous improvement and operational efficiency. A key component of the role is managing compliance with licensing, permits, OSHA regulations, MSDS standards, and corporate accounting procedures to guarantee safe and smooth daily operations. Additionally, the Director supports recruitment, training, onboarding, and adequate staffing levels to maintain a motivated and highly productive workforce. Driving quality service in the bar, restaurant, and banquet areas is a core duty, as is monitoring guest satisfaction metrics and devising actionable strategies to enhance the overall guest experience. Leadership responsibilities extend to coaching and counseling department managers and supervisors, fostering a cohesive and motivated team that embodies Concord’s "Associate First" philosophy. The Director of Operations also manages inventory control and supply availability, ensuring seamless operational flow. Working at Concord Hospitality offers more than just a job; it provides a career-path opportunity within a growing and supportive corporate culture. The company’s comprehensive benefits package includes medical, dental, and vision insurance, life insurance and disability options, a 401(k) program with company match, tuition assistance, discounted room rates at Concord-managed hotels, and various professional development programs. These benefits underscore Concord’s dedication to the wellbeing and growth of its associates. Joining Concord Hospitality as the Director of Operations means becoming part of a vibrant team that is passionate about hospitality and dedicated to excellence. It represents an opportunity to influence key operational outcomes, lead diverse teams, and contribute to the ongoing success and reputation of a top-tier hospitality brand.

• Education in hospitality management or related field preferred
• Minimum of 5 years experience in hotel operations or leadership roles
• Ability to work flexible hours including weekends and holidays
• Strong communication and interpersonal skills
• Proficiency in managing compliance with licensing, permits, OSHA, MSDS, and accounting procedures
• Demonstrated leadership and team-building capabilities
• Commitment to uphold Concord Hospitality's core values and service standards