Dual Rate F&B Supervisor/Server - Full Time (Horseshoe Hammond)

Horseshoe Casino Hammond is a leading entertainment and gambling destination located just 20 minutes from downtown Chicago. Known for its vibrant atmosphere, the casino offers more than 2,100 slot machines and over 100 table games, making it a hotspot for gaming enthusiasts in Chicago and Northwest Indiana. Alongside its impressive gaming options, Horseshoe Hammond provides fresh dining choices such as The Eatery: Café and H Burger, catering to guests' appetites with quality food experiences. This establishment prides itself not only on providing first-class entertainment but also on creating a stellar work environment, having been recognized as the Best Place To Work for nine consecutive years. The casino is operated by Caesars Entertainment, a company committed to inclusivity, equal opportunity employment, and providing reasonable accommodations for individuals with disabilities, pregnancy, or conflicting religious beliefs. They maintain high standards of safety, compliance, and professionalism, underscored by their thorough background check process and mandatory drug testing for certain roles. The role being offered is a full-time position that combines responsibilities as both a Food and Beverage Server and a Supervisor, featuring dual pay rates to reflect the variation in duties. Food and Beverage Servers earn $10 per hour plus tips, working directly with guests to ensure a memorable dining and beverage experience. Supervisors earn $22 per hour, overseeing the service team and ensuring smooth operation of the outlet while maintaining high standards of guest satisfaction and regulatory compliance. The Food and Beverage Server position involves setting up rooms, ensuring adequate liquor stock, bartending, cleaning, stocking, mixing drinks, waiting on tables, operating cash registers, responding to guest requests, and maintaining a clean and safe work environment. Servers are the face of the casino’s dining and beverage services and carry the essential duty of elevating the guest experience through attentive, friendly, and efficient service. The Supervisor role adds a leadership dimension, requiring oversight of all bartending and serving employees at a designated outlet. Supervisors review staffing manifests, develop work schedules to maintain optimal guest service, investigate and resolve guest complaints, and understand labor agreements thoroughly. They also handle administrative duties like checking cash balances, conducting physical inventory, training and updating employees on company policies, coaching staff to uphold standards, and leading daily shift meetings. This dual-rate structure highlights the hybrid nature of the role, rewarding supervisory responsibilities at a higher pay grade while maintaining engagement in frontline service when acting as a server. Horseshoe Casino Hammond offers extensive benefits to its team members, including medical, dental, and vision coverage, paid orientation and job training, employee dining options, and a rewarding employee perks program featuring discounts on shopping and travel. Additional benefits include paid time off, 401K match, life insurance, and more, reflecting a comprehensive package designed to support employee well-being and satisfaction. This role suits individuals eager to work in a dynamic, fast-paced entertainment environment, combining hands-on guest service with leadership opportunities. Candidates must be prepared to work as part of a dedicated team committed to excellence and uphold Caesars Entertainment’s standards for guest experience and workplace culture. The position represents an excellent career opportunity for motivated individuals seeking growth in the hospitality and entertainment industry within a reputable company known for its employee-focused culture and operational excellence.

• High school diploma or equivalent
• Previous experience in food and beverage service
• Ability to supervise staff effectively
• Strong problem-solving skills
• Excellent communication skills
• Ability to work in a fast-paced environment
• Available to work flexible hours including weekends and holidays
• Must pass a background check
• Must comply with drug testing policies