Dual Front Office Manager - Lansing, MI

Concord Hospitality is a renowned company in the hospitality industry known for its commitment to creating exceptional guest experiences and fostering a positive work environment for its employees. As a leader in hotel management, Concord Hospitality operates multiple high-quality properties that emphasize a guest-first culture. Their properties, including brands like AC Hotel and Hyatt House, are recognized for delivering superior service, maintaining high standards of cleanliness, and offering a welcoming atmosphere for all visitors. Currently, Concord Hospitality is seeking to hire a Dual Front Office Manager who will oversee operations at both AC Hotel and Hyatt House. This position is an exciting opportunity for an energetic and hands-on hospitality professional to lead front office and breakfast operations across two dynamic properties. The Dual Front Office Manager plays a crucial role in setting the tone for guest services, managing teams, and ensuring compliance with company policies and standards. The role involves leading and mentoring Front Desk Supervisors and the Dual Guest Services Manager, ensuring a consistent delivery of service excellence. The manager will also handle guest satisfaction by monitoring front desk activities such as check-in and check-out processes, phone etiquette, and overall guest interactions. Additionally, the Dual Front Office Manager will oversee breakfast operations to maintain quality and timely service that delights guests. This leadership position includes acting as the Manager on Duty, supporting operations at both hotel locations, and partnering with General Managers and sales teams to maximize business opportunities through effective rooming list management and rate code utilization. The successful candidate will also be responsible for recruiting, hiring, training, evaluating, and retaining front desk staff, as well as mentoring future management talent. Compliance with labor regulations, health and safety codes, and company policies is a key responsibility. The role also involves conducting property inspections and overseeing preventive maintenance to uphold product standards. This position demands strong communication, problem-solving, and team development skills, combined with a deep understanding of revenue management, hotel operations, and financial reporting. The Dual Front Office Manager role offers a competitive salary ranging from $52,000 to $65,000, reflecting the level of responsibility and experience required. Concord Hospitality supports its associates with a comprehensive benefits package that includes medical, dental, vision, life, and disability insurance, 401(k) with company match, tuition assistance, discounted hotel stays, extensive training, career development opportunities, and performance-based bonuses. Working at Concord Hospitality means being part of a unique culture grounded in five cornerstones: Quality, Integrity, Community, Profitability, and FUN. The company is dedicated to building an inclusive and rewarding workplace where all associates can thrive. This is a perfect opportunity for a motivated hospitality leader to inspire greatness within their team and contribute to making Concord Hospitality a great place to work for all. Concord is an equal opportunity employer that values diversity and inclusion.

• Minimum of 2 years of hotel experience
• Ability to lead and manage multiple teams effectively
• Strong interpersonal and communication skills
• Knowledge of hospitality industry standards and compliance
• Experience with operational management and guest service excellence
• Capable of handling HR functions related to recruitment, training, and staff retention
• Ability to act as manager on duty and oversee multiple property operations