General Manager - Quick Hire!

Urban Air is the preeminent indoor adventure park and the market leader in location-based entertainment. Based in Dallas, this innovative company pioneered the adventure park concept and currently holds the distinction of being the largest adventure park operator globally. Its mission centers on providing children with opportunities to have fun, aim higher, and accomplish things they never thought possible, fostering growth, confidence, and skill development in a safety-focused environment. Urban Air offers a dynamic, family-friendly environment showcasing a variety of attractions designed for guests of all ages. Each location aims to provide a safe, clean, and exciting atmosphere where families and friends can create memorable moments while engaging in physical activity and entertainment. The Woodlands location, like others, focuses on maintaining excellent customer service and operational efficiency to uphold the brand’s reputation for quality and fun. The General Manager role at Urban Air is a leadership position that is integral to maintaining and advancing the park's standards of excellence in both guest experience and operational performance. This full-time role demands a motivated, enthusiastic leader who can instill accountability and drive results while fostering a fun and positive culture for both guests and staff members. The General Manager will provide overall leadership and vision, guiding the team to execute initiatives, uphold safety standards, and deliver consistent high-quality service. As a General Manager, you will oversee all operational facets of the park including entertainment, food and beverage services, attractions, and property maintenance. You will be responsible for the financial success of the location by analyzing reports, managing budgets, and driving sales through effective marketing strategies and community partnerships. Your role involves cultivating a strong team environment through hiring, training, and mentoring staff to develop their skills and promote from within when possible. The position requires someone with strong character, excellent communication abilities, and considerable experience in hospitality and facility operations management. Managing a diverse team, you will promote teamwork, maintain high staff morale, and enforce operating policies to ensure the delivery of superior service. Furthermore, you will work closely with franchise owners to set and meet departmental goals while continuously improving guest satisfaction by monitoring feedback and responding effectively. Success in this role depends on a leader who not only meets financial and operational standards but also serves as a role model, especially for younger staff, many of whom may be experiencing their first job. The ideal candidate inspires, guides, and supports staff growth both professionally and personally, teaching them positive guest service skills in a fun, safe environment. This adaptability, combined with strategic thinking and innovation, is essential to thriving in this position.

• High school diploma or equivalent
• Minimum of 3 years of experience in facility operations and management
• Proven experience in hospitality industry including theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants
• Excellent leadership and team development skills
• Strong financial acumen with ability to analyze reports and manage budgets
• Proficient in Microsoft Office applications
• Exceptional communication and interpersonal skills
• Ability to work flexible hours including weekends and holidays
• Demonstrated ability to manage and motivate a diverse team
• Commitment to maintaining professional grooming and conduct
• Capacity to build strong community relationships
• Must pass background checks as required
• Ability to maintain a safe, clean, and secure environment