Dual Front Desk Manager

White Lodging is a renowned hospitality company that specializes in developing and operating a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants located in some of the most desirable cities across the United States. Known for its commitment to exceptional guest experiences, White Lodging embraces the philosophy that hospitality is all about how you make people feel. The company prides itself on fostering a work environment where associates are encouraged to be their best selves and grow both personally and professionally. Through a dedication to quality service and innovation in the hospitality sector, White Lodging has established a reputation for excellence and guest satisfaction, making it a top choice for travelers as well as hospitality professionals seeking meaningful careers. The Front Desk Manager role at White Lodging is an exciting opportunity for experienced hospitality leaders to join a dynamic team focused on delivering outstanding customer service and operational excellence. As a Front Desk Manager, you will be responsible for overseeing all daily shift operations of the Front Office department, ensuring seamless guest interactions and high standards of service. This leadership position requires managing and coaching front desk agents and supervisors, fostering a positive and productive work environment, and acting as a brand ambassador who epitomizes the company’s values. You will play a crucial role in talent acquisition through proactive hiring plans and involvement in hourly interviews, supporting the growth and development of your team to achieve both individual and organizational success. In addition to leadership duties, the Front Desk Manager will engage in hands-on tasks such as managing financials, payroll, and scheduling, demonstrating strong organizational skills and attention to detail. Success in this role demands a passion for service, a can-do attitude, and the ability to creatively solve problems while executing strategic initiatives. This position offers the opportunity to work at upscale properties and branded hotels, enhancing your professional experience in the hospitality industry. White Lodging values leaders who are committed to coaching associates and creating an environment where teams can thrive, making this role a perfect fit for those who seek to make a meaningful impact in the lives of guests and coworkers alike. White Lodging also offers a comprehensive benefits package designed to support the well-being and professional growth of its employees. Benefits include day-one medical, dental, and vision insurance, vacation and paid time off with rollover options, wellness resources, unlimited referral bonuses, a 401(k) plan with company match, healthcare concierge services, leadership development programs, tuition reimbursement, discounts on hotel rooms, dining, and travel experiences, and multiple hotel opportunities within various markets. This extensive range of benefits reflects the company’s dedication to investing in its workforce and fostering long-term career growth. White Lodging is an equal opportunity employer committed to diversity and inclusion, ensuring a respectful and supportive workplace for all associates.

• Leadership or supervisory experience in hospitality
• Strong customer service skills
• Excellent communication and interpersonal abilities
• Ability to manage and motivate a team
• Proficiency in financial and scheduling tasks
• Problem-solving skills
• Positive and professional demeanor