DISPATCHER (AVTECH)

The Control Center Dispatcher/Scheduler role is a pivotal position within an organization specializing in wheelchair assistance services, typically operating within an airport or transportation hub environment. This establishment is committed to providing exceptional service to wheelchair passengers by ensuring seamless coordination between wheelchair agents, clients, and passengers. Known for its customer-centric approach, the company prides itself on efficient operations, safety, and effective communication. It utilizes advanced dispatch technologies such as Avtech Dispatch Software and Celayix scheduling platforms to manage and optimize wheelchair assistance services efficiently. The Control Center Dispatcher/Scheduler plays a crucial role in overseeing and managing wheelchair operations. The primary responsibility of this position is to ensure that wheelchair agents are dispatched in the most efficient manner to the required flights, facilitating timely and comfortable wheelchair services for passengers. This role involves constant monitoring and controlling of Avtech Dispatch Software to coordinate passenger requests, manage communication between clients and wheelchair agents, and guarantee that the agents are fully prepared to cover all scheduled flights. In addition to operational management, the Dispatcher/Scheduler is responsible for preparing and managing employee schedules on the Celayix platform, making necessary adjustments to align with flight schedules and requests. This requires excellent organizational skills and attention to detail. The role demands an individual capable of multi-tasking in a fast-paced, dynamic environment, able to handle stressful situations with composure and professionalism. Effective communication is a cornerstone of this position. The Dispatcher/Scheduler must maintain open and continuous communication channels with team members and clients, ensuring everyone is well-informed about schedule changes, safety protocols, and operational updates. They play an active role in promoting awareness and education among wheelchair agents, emphasizing responsibility and accountability for passenger safety. Moreover, the role entails managing administrative duties such as ensuring team members sign in and out their assigned tablets, coordinating break periods, and maintaining a clean and organized workspace. The successful candidate will work closely with supervisors and managers to report any inconsistencies or issues related to tablet use or service registration in Avtech. This full-time position generally requires prior experience in a related environment such as an airport, although it is not mandatory. Proficiency in computer skills, especially in MS Office applications like Word, Excel, and Outlook, is important. The candidate must also demonstrate strong problem-solving abilities, excellent customer service, and the ability to work collaboratively within a team. Fluency in English and the ability to communicate effectively with coworkers, clients, and passengers is essential. Overall, the Control Center Dispatcher/Scheduler is vital in ensuring that wheelchair assistance services operate smoothly, safely, and efficiently, contributing directly to passenger satisfaction and operational success within the company's service offerings.

• Pass a background check and drug test
• Computer literacy in MS Office such as Word, Excel and Outlook
• Ability to read and speak English fluently
• Ability to work in fast paced environment
• Ability to handle stressful and demanding situations
• Must have computer skills
• Ability to professionally and positively interact, communicate and problem-solve with coworkers, clients and passengers