Director of Rooms - Sunny Isles Beach, FL

This role is part of a luxury hotel’s Rooms Division, a critical department responsible for ensuring the seamless operation of several key guest service areas including Front Office, Concierge, Guest Services, and Housekeeping. The establishment is a well-regarded luxury hotel that prides itself on providing exceptional guest experiences through highly effective management and operational excellence. With a focus on exceptional service standards, the hotel seeks to maintain a reputation for guest satisfaction while achieving strong financial outcomes. This comprehensive position is permanent and involves supervisory duties over multiple teams to guarantee smooth daily operations and high service quality in rooms-related services. The primary objective of this position is to manage and assist in overseeing all operations within the rooms division departments. This encompasses collaborating closely with Front Office and Housekeeping teams to meet daily operational demands and ensuring that employees are motivated, empowered, and equipped with the skills necessary to exceed guest expectations consistently. Emphasis is placed on fostering a team environment that prioritizes continuous improvement and embodies the hotel brand’s service culture. The role requires leadership that is both hands-on and inspirational, involving coaching employees to navigate changing guest needs effectively, addressing concerns proactively, and driving the team towards both guest satisfaction and financial goals. In this capacity, the manager verifies that property goals related to guest tracking and productivity are effectively conveyed and incorporated at every team level. They take charge of monitoring compliance with established procedures and standards, publishing and analyzing guest satisfaction results, and implementing recovery plans when service recovery is necessary. This individual actively participates in human resource functions, such as interviewing, hiring recommendations, conducting staff evaluations, and ensuring thorough orientation for new employees. The position demands a strategic approach to business, including reviewing financial reports and sales data to optimize departmental performance, cost control, and labor efficiency. Beyond operational management, the role requires exceptional communication, conflict resolution skills, and the ability to develop and maintain effective operating controls. The ideal candidate must demonstrate strong leadership and organizational prowess, embodying energy and enthusiasm while reinforcing a culture of professionalism and courtesy both toward guests and team members. This is further supported by an open-door policy that encourages employee feedback and addresses concerns promptly, nurturing a positive workplace culture. Overall, the role is integral to balancing guest satisfaction with financial performance. By leading a diverse team across various segments of the rooms division, this position significantly contributes to the hotel’s success in delivering luxury service standards consistently across all guest touchpoints. Maintaining safety protocols such as key control, ensuring compliance with policies, and celebrating team successes are also vital components of this role. The work environment is typically moderate in noise level and requires physical activity including sitting, standing, walking, and manual handling of objects and equipment. Flexibility in working hours including evenings, weekends, and holidays is necessary to align with hotel operational requirements.

• Physical demands
• while performing the duties of this job, the employee is frequently required to sit, stand, walk, talk and hear
• the employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls
• position may require reaching with hands and arms
• communication
• ability to effectively communicate, both verbally and written, effectively with guests, vendors and co-workers
• must read, write and speak the English language fluently
• computer skills
• strong Microsoft Office skills, Power Point and Excel