Director of Restaurant Operations - Quick Hire!

SSP America is a leading multinational food and beverage company specializing in operating restaurants, bars, and cafés in travel locations worldwide such as airports, railway stations, and motorway service areas. Known for its vast portfolio of popular brands and innovative culinary approaches, SSP America prioritizes delivering high-quality food, exceptional customer service, and memorable dining experiences to travelers on the go. With a commitment to excellence, diversity, and sustainability, the company fosters a supportive work environment that encourages career growth and personal development for its employees. SSP America’s presence in busy transportation hubs provides exciting opportunities for those passionate about hospitality and operational management in dynamic settings. The company offers comprehensive benefits, competitive pay, and opportunities for recognition through performance bonuses. The Director of Restaurant Operations position at SSP America offers a unique leadership role within the fast-paced environment of an airport terminal. This full-time role, with a competitive salary range of $120,000 to $130,000 per year plus potential quarterly and year-end bonuses, involves overseeing multiple facets of restaurant operations to ensure the highest standards of quality, safety, financial performance, and customer satisfaction. The Director will lead management teams and hourly staff in implementing new products and promotional initiatives, driving consistent training and development efforts, and maintaining meticulous food safety and service standards. Responsibilities include conducting routine quality audits, managing financial controls including labor and food costs, and collaborating with senior regional leadership to devise innovative operational solutions tailored to the unique challenges of airport food concessions. This position requires a seasoned professional with extensive experience in full-service restaurant management, ideally with bar operations and airport concession experience. The Director will be accountable for the overall operational success of assigned properties, including budgeting, forecasting, marketing support, merchandising, and staffing. By leveraging excellent interpersonal and analytical skills, the Director fosters a positive workplace culture focused on continuous improvement and succession planning. Strong computer literacy, including proficiency with MS Office and POS systems, is essential for efficient reporting and performance tracking. Joining SSP America as the Director of Restaurant Operations means stepping into a pivotal role that influences both the customer experience and business outcomes in a vibrant, high-traffic setting. Candidates passionate about hospitality leadership, quality assurance, and operational excellence will find an engaging and rewarding career path with abundant opportunities for advancement. SSP America values diversity, equity, and inclusion and is committed to providing reasonable accommodations in its hiring process. This is an exceptional opportunity for a driven management professional to make a significant impact in one of the fastest-growing sectors of the foodservice industry.

• Bachelor's degree in culinary, hotel and restaurant management or related field or equivalent experience
• 10+ years of full-service restaurant management experience with bar operations
• 10+ years airport terminal food and beverage concessions experience preferred
• 5+ years multi-unit restaurant management experience with direct reports
• strong financial skills including labor cost control
• proficiency with MS Office and POS systems
• excellent communication and organizational skills
• ability to work with diverse teams and handle conflict
• strong analytical and business planning abilities