Director Of Operations-Hampton,VA Needed-Hampton,VA,USA Area | Hiring

Our Company is a dynamic and customer-centric organization dedicated to delivering exceptional service in the restaurant industry. With a strong commitment to guest satisfaction and employee development, we pride ourselves on fostering a supportive and engaging work environment where every team member has the opportunity to succeed. As a leader in managing multiple restaurant locations, our company emphasizes ethical business practices, innovation, and continuous improvement to ensure both customer delight and business growth. We firmly believe that our guests are the heart of our operations, making their satisfaction our top priority, which directly contributes to our overall success and profitability. The role of Director of Operations is pivotal within our company, overseeing the management of daily operations across a district of 12-13 restaurants. This position includes direct management of a District Manager who supervises an additional 6-7 restaurants, collectively ensuring the optimal performance and growth of all establishments within the district. As Director of Operations, you will be responsible for driving sales and profit growth through strategic customer service improvements, rigorous human resource management, and operational excellence. By mentoring employees and cultivating talent within the organization, you will enhance team capabilities and promote a culture of development and achievement. This leadership role entails implementing and maintaining high standards in food safety, quality, service, and cleanliness, creating an atmosphere where every customer experience is consistently positive and memorable. You will conduct regular restaurant visits and audits, enforce compliance with company policies, and lead corrective actions when necessary to uphold our brand and operational integrity. Your expertise will extend into financial management, including budget oversight, profit and loss analysis, and strategic planning initiatives to bolster market success. The Director of Operations also plays a critical role in workforce management, ensuring proper staffing levels and diverse hiring practices. You will oversee recruitment, retention, and performance management processes, delivering effective training and development programs to build a resilient management team. By fostering strong relationships with district managers and restaurant leaders, you will inspire continuous operational improvements and elevate overall customer satisfaction metrics. This position requires a deep understanding of restaurant operations, leadership acumen, and a commitment to excellence. The successful candidate will bring significant multi-unit restaurant management experience, advanced problem-solving skills, and the ability to lead through change. Physical demands include the capability to work in varied environments and travel across multiple restaurant sites. This full-time role offers the opportunity to contribute meaningfully to a thriving business while advancing your professional career in a supportive, high-energy setting.

• high school diploma required
• 18 years old or older
• significant restaurant operations experience
• multi-unit restaurant management experience or equivalent education and experience
• ability to learn and apply standard operating procedures
• ability to learn and apply HR policies and procedures
• skills in P&L analysis and corrective measures
• experience in supervisory practices
• experience interviewing and identifying high performing candidates
• knowledge of applicable employment laws
• ability to execute training and development
• strong PC skills
• ability to complete recommended training programs such as Serve Safe and Phase training
• food safety certification
• must be able to stand for long periods without a break
• must be able to work in hot and cold environments
• must be able to walk, bend, kneel, reach and grab
• must be able to work in loud environments
• must be able to see, hear, talk
• must be able to wear a headset to take orders
• must be able to smell and taste
• must be able to lift up to 30 pounds
• travel required between restaurants including up to 10 percent outside local area