Director of Operations - Clearwater Beach, FL

JW Marriott Clearwater Beach Resort & Spa is a distinguished luxury resort located in the heart of Clearwater Beach, Florida. As part of Marriott International's celebrated luxury portfolio, JW Marriott represents a commitment to exceptional hospitality, blending sophisticated accommodations with elevated service standards across more than 100 properties worldwide. The Clearwater Beach location boasts pristine beachfront views, exquisite amenities, and a robust offering spanning recreation, wellness, culinary delights, and premium guest services. The resort is committed to fostering a workplace environment where associates are valued and supported, promoting career growth and holistic well-being. This is achieved through innovative training programs, recognition initiatives, and a culture built on camaraderie among a diverse community of employees. The brand's emphasis on integrity, confidence, and genuine guest interactions defines the guest experience and operational ethos. The role available is that of a Hotel Operations Manager, a key leadership position responsible for driving strategic business outcomes across the resort's various operational departments, including Front Office, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance. This full-time management role is situated at the JW Marriott Clearwater Beach Resort & Spa and offers a competitive salary ranging from $121,000 to $167,000 annually, accompanied by eligibility for performance bonuses. The position demands a seasoned professional who can effectively collaborate with department heads to establish and execute operational strategies aligned with brand standards and regional business initiatives. The Hotel Operations Manager plays a pivotal role in optimizing financial performance, enhancing guest satisfaction, ensuring employee engagement, and fostering positive relations with property owners. They are instrumental in developing property-wide initiatives that deliver superior products and services tailored to meet or exceed the expectations of the target market. Critical to success in this role is the ability to interpret guest feedback, implement service recovery strategies, and maintain high visibility among guests and staff to continuously elevate service quality. Additionally, the manager is expected to lead human resource activities that promote equitable treatment, ongoing communication, employee commitment, and accountability within the team. Marriott International provides a comprehensive benefits package that includes health and life insurance, retirement plans with company match, paid leave, travel perks, and various wellness and educational support programs. The employer is an equal opportunity organization, embracing diversity and non-discrimination to create an inclusive workplace. Joining JW Marriott means becoming part of a respected global hospitality team dedicated to excellence in service and community engagement, where you are empowered to be your best self and pursue your professional passions.

• 2-year degree from an accredited university in business administration, hotel and restaurant management, or related major
• 4 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
• or 4-year bachelor's degree in business administration, hotel and restaurant management, or related major
• 2 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
• strong leadership and decision-making skills
• ability to manage multiple departments
• excellent problem-solving and communication skills
• familiarity with brand standards and operational strategy execution