Director Of Event Operations-Oakland,CA Needed-Oakland,CA,USA Area

The Oakland Convention Center, located at 1001 Broadway in Oakland, California, is a premier event venue known for hosting a diverse range of events including conferences, meetings, banquets, and conventions. As a central hub in Oakland, this convention center offers state-of-the-art facilities and excellent service to ensure successful event experiences. The center prides itself on its ability to deliver exceptional hospitality and seamless event management, making it a favored location for event organizers throughout the region. The position being offered is a full-time management role focused on leading the Event Operations team at the Oakland Convention Center. This role reports directly to senior leadership and is crucial in overseeing all event services, banquet operations, and event technology. Responsible for managing a diverse team including Senior Banquet Managers, Banquet Managers, Senior Event Service Managers, Event Service Managers, and Event Technology and Operations Managers, the role demands superior leadership skills and a strong commitment to delivering the highest standards of guest service. In this role, the manager will be accountable for ensuring flawless execution throughout all event phases—from planning to completion. The position carries significant responsibility in maximizing revenue opportunities through effective up-selling during events while simultaneously managing costs to ensure profitability. The manager will oversee budget management for the Event Operations Department, continuously evaluating and adjusting expenditures in alignment with revenue goals and current industry trends. A key element of the role is customer service excellence. The candidate must be able to consult with clients to understand their event objectives, create positive guest relations, and maintain high levels of client satisfaction to encourage repeat business and referrals. They will also lead strategic planning efforts, implementing business plans and long-term strategies focused on the growth and success of event operations. This is an opportunity to join Marriott International, a global leader in hospitality known for its commitment to diversity, inclusion, and providing a welcoming environment for all employees. Marriott International’s portfolio includes JW Marriott, a luxury brand recognized for its exceptional guest experience and associate care. The management position offers a competitive salary range between $112,000 and $148,000 annually, is bonus eligible, and requires hands-on leadership and operational oversight at the Oakland Convention Center. The Event Operations Manager will also have a strong role in human resources activities, ensuring appropriate staffing levels, employee development, and adherence to compliance regulations. They will foster communication across all departments, maintain strong relationships with property stakeholders, vendors, and clients, and actively participate in safety and certification compliance. Working for JW Marriott means being part of a global team dedicated to excellence, growth, and creating memorable experiences for both guests and employees alike.

• High school diploma or GED
• Minimum 4 years experience in event management, food and beverage, sales, or related area
• Or 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related field
• Minimum 2 years experience in event management, food and beverage, sales, or related area
• Ability to manage and lead a diverse team
• Strong organizational and communication skills
• Proficiency with event operations and technology
• Ability to work full time on-site at Oakland Convention Center