Development Officer,Visitor Experience And Rentals Position in San

The McNay Art Museum, a renowned and historic institution, is dedicated to providing unique cultural experiences through its art collections, exhibitions, and various public programs. As a celebrated museum, the McNay offers visitors a chance to explore diverse art forms within a beautifully curated environment, hosting numerous special events that include weddings, corporate gatherings, and private celebrations. This vibrant institution is committed to enriching the community by facilitating engaging visitor experiences and maintaining a welcoming atmosphere for all patrons. With a continued focus on growth and excellence, the McNay seeks to expand its offerings and enhance its revenue through strategic program development and exemplary customer service. The Development Officer, Visitor Experience and Rentals, is a pivotal role within the McNay Art Museum, reporting directly to the Head of Development. This full-time position carries an annual salary of $60,000 and carries the responsibility of overseeing the Museum’s visitor engagement programs and rental event operations. The officer manages a dynamic rental program that spans a variety of clientele and event types, including wedding ceremonies and receptions, proposals, nonprofit functions, corporate events, and private bookings. Beyond event coordination, the role also involves directing the visitor reception services and the onsite photography program, both vital components to the Museum’s earnings and visitor satisfaction. This position requires a strategic mindset to develop and implement plans that continuously grow earned revenue streams year-over-year. Collaboration with leadership to set achievable goals and maintain robust operational procedures is key to success. Managing a team comprising a full-time Visitor Experience and Rentals Supervisor along with part-time Visitor Experience Associates and Event Specialists, the Development Officer ensures all staff deliver top-tier customer service in line with the Museum’s standards. Strong leadership is essential to foster a positive working environment, ensure thorough staff training, and maintain smooth scheduling for adequate event and visitor support coverage. The Development Officer also champions the onsite photography program by coordinating reservations and inquiries, maintaining effective communication between photography clients and Museum security, and driving revenue growth through active outreach to local photographers and related professional groups. Frequent assessment and revision of pricing, policies, and operational procedures guarantee competitiveness and alignment with the Museum’s financial goals. In summary, this role blends management, strategic development, and hands-on operational leadership to promote a superior visitor experience and a successful rental program, reinforcing the McNay Art Museum’s reputation as a premier destination for art and special events. Enthusiastic candidates with a proven track record in event management, customer service, and team leadership will find this an excellent opportunity to contribute meaningfully to a cultural landmark while honing their professional skills in a dynamic, creative environment.

• High energy, self-starter who is proactive in identifying and soliciting new business
• must possess superior customer service skills and ability to manage multiple projects simultaneously
• excellent writing and speaking ability and strong interpersonal skills
• experienced sales and event rental skills are a must
• previous team management experience is required
• should be proficient in the use of a point-of-sale system, Microsoft Office suite, and CRM (Altru)
• must have flexible working hours, as evening and weekend duty are frequently required