Customer Service Representative - Quick Hire!

Modern Aviation is a dynamic and rapidly expanding platform company specializing in the fixed-base operator (FBO) sector, which services private jets. Launched in 2018 and backed by private equity, Modern Aviation has established itself as a leader in the aviation support industry by acquiring and enhancing a network of FBO locations. The company’s growth strategy focuses on increasing operational efficiency and commercial performance to boost EBITDA at these locations. Supported by significant committed capital from its sponsors, Modern Aviation is positioned for continued expansion through future acquisitions. The company prides itself on delivering exceptional service and operational excellence to its discerning clientele, which primarily includes private and corporate aviation customers. Modern Aviation offers a comprehensive benefits package to its employees including medical insurance, life insurance, disability coverage, paid holidays and vacations, 401k matching, and other financial and wellness programs. The role of Customer Service Representative at Modern Aviation is crucial in upholding the company’s Seven Star Service standard and ensuring each customer encounter reflects the brand’s commitment to excellence. This position is primarily based in a professional office environment within an FBO facility and involves direct interaction with private and corporate aviation clients. The Customer Service Representative is responsible for managing customer requests with professionalism and grace, even in the most demanding situations. Candidates for this role must possess strong communication skills, multitasking abilities, and the capacity to provide personalized, attentive service to a high-end clientele. Duties include coordinating services such as arranging hotel accommodations, catering, ground transportation, fuel, and hangar storage, inputting scheduling data, and maintaining accurate customer records. Additionally, this role requires effective communication over air-to-ground and ground-to-ground radios, educating customers on service options and promotions, processing invoices, resolving issues, and maintaining the welcoming appearance of the FBO lobby. While no supervisory responsibilities are associated with this position, the Customer Service Representative plays a critical role in building relationships with local service providers to enhance the customer experience. This position requires working in diverse weather conditions, occasional exposure to loud noise and mechanical equipment, and may include night, weekend, or holiday shifts. The company emphasizes equal employment opportunity and a commitment to diversity and inclusion in all aspects of hiring and employment practices.

• Must be 18 years of age
• Strong verbal and written communication skills
• Intermediate knowledge of all Microsoft Office products
• Ability to make fast decisions using judgment consistent with company policies, standard operating procedures, and safety regulations
• Negotiation and sales skills
• Reliable multitasking skills
• Valid driver’s license