Customer Service Representative - Quick Hire!

Community Choice Financial Family of Brands is one of the largest consumer specialty finance organizations in the United States, operating over 1,500 brick-and-mortar stores across 24 states with additional online product offerings in 20 states. The company represents more than ten distinctive brands, committed to providing short-term financial services that help customers access the money they need in times of financial urgency. Recognized for its inclusive workplace and dedication to diversity, Community Choice Financial has earned several accolades including Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years, designation as a Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025, and was named one of America’s Greatest Workplaces in Financial Services 2025 by Newsweek. This demonstrates a strong corporate culture that values its employees and communities it serves. This Customer Service Representative (CSR) position, located in Visalia, CA, is a pivotal entry-level role within Community Choice Financial, offering a starting hourly wage of $20.00. As a CSR, you will engage directly with customers, assisting them in accessing vital financial solutions such as check cashing, money transfers, and customer payments in a fast-paced retail environment. The role emphasizes building strong community ties and creating exceptional in-store experiences through professional and personalized service. The company invests significantly in employee development; new hires receive paid on-the-job training and access to a comprehensive learning management system filled with e-learning modules for continuous personal and professional growth. Moreover, CSRs are encouraged to participate in cross-brand training, opening pathways to opportunities across all eleven brands under the company umbrella. The role includes responsibilities such as processing transactions accurately, maintaining customer data with precision in the POS system, and expanding the customer base through proactive outreach efforts. You will also handle account management and collections, assist in store operations such as store appearance and security procedures, and participate in community outreach events. The full-time position requires a minimum of 40 hours per week with regular in-person attendance, including weekends. Community Choice Financial supports career advancement with initiatives such as a Key Holder Program designed to develop leadership potential and performance-based promotions. Employees have access to a wealth of benefits including multiple medical insurance plans with telemedicine options, a 401(k) retirement plan with company match, educational reimbursement, life and AD&D insurance, and various voluntary insurance options like dental, vision, short-term and long-term disability plans, critical illness insurance, and more. Additionally, employees enjoy perks such as paid time off starting at 12 days annually, a business casual dress code including jeans and sneakers, and free access to mental health resources and exclusive discount offers. Embracing diversity and inclusion remains a fundamental value, and the company provides a discrimination-free environment respecting various protected characteristics as mandated by law. The CSR role presents an excellent opportunity for individuals looking to start or advance their careers in financial services with a reputable, supportive employer dedicated to the success of their team members and communities.

• A high school diploma or equivalent
• Excellent verbal and written communication skills
• Professional demeanor with customers and colleagues
• Meticulous attention to detail and ability to accurately enter data
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems
• Must be at least 18 years of age (19 in Alabama)
• Background check required
• Ability to meet physical demands of the position including standing up to 90% of the time and moving and transporting up to 25 pounds