Customer Service Representative - Apply Now!

Million Air is a premier fixed base operator (FBO) company specializing in private aviation services. Known for its commitment to excellence and personalized customer care, Million Air operates in a professional environment where the motto "We are Ladies and Gentlemen, serving Ladies and Gentlemen" guides every interaction. The company is recognized for providing outstanding service to its customers, pilots, and team members through a culture that values respect, professionalism, and individualized attention. As a leader in the private aviation industry, Million Air delivers comprehensive concierge and ground support services with a focus on comfort, efficiency, and reliability, ensuring a premium experience for each client. The Customer Service Representative at Million Air plays a crucial role in upholding the company’s reputation for excellence. This non-exempt, full-time position offers guaranteed 40 hours per week, primarily during evenings and one weekend day. The hourly wage ranges from $16.00 to $17.00. This role requires an individual who is naturally outgoing and customer-focused, capable of providing personalized service that fosters customer loyalty and promotes a positive atmosphere. The representative is responsible for providing concierge services to pilots and customers, invoicing for services rendered, preparing for incoming aircraft proactively, and maintaining communication with various stakeholders including customers, pilots, and internal teams. The ability to handle multiple tasks in a fast-paced environment, operate basic computer software, and maintain a neat work area is essential for success in this role. In addition to offering a rewarding career path, Million Air supports its employees with a comprehensive benefits package that includes medical, dental, vision coverage, paid time off, and a matching 401k program. Employees are also eligible for performance-based bonuses, hourly rate increases after three and six months, available overtime, and meal discounts. The company fosters a supportive atmosphere and values each individual's unique qualities which compliment the overall team dynamic. This position reports directly to the Customer Service Manager, ensuring consistent communication and support within the department. Employees must be able to meet physical demands such as standing, walking throughout the facility, lifting 10 pounds, and operating vehicles with a clean driving record. Safety protocols and a drug-free workplace are mandatory, reflecting the company's commitment to a secure and professional work environment.

• Customer service experience preferably in the service industry
• High school diploma or equivalent
• Ability to work evenings and weekends
• Acceptable driving record
• Ability to pass a background check
• Zero tolerance drug free employer policy
• Must be able to operate a motor vehicle and be insurable by company insurance policy
• Basic mathematical knowledge
• Strong computer skills including Microsoft Office and point of sale programs