Customer Service Lead Crewmember - Quick Hire!

Avelo Airlines is a dynamic and rapidly expanding low-fare airline committed to redefining air travel in the United States by providing exceptional customer experiences and reliable service. As a relatively new player in the aviation industry, Avelo Airlines has positioned itself as a friendly and approachable brand, aiming to foster meaningful connections with each passenger, treating every customer like a valued neighbor. The airline prides itself on its high-value offerings that combine affordability and quality, appealing to travelers who seek hassle-free and straightforward airline services. Avelo Airlines is focused on growth and operational excellence, emphasizing safety, efficiency, and top-tier customer service as fundamental pillars of its business model. At Avelo Airlines, the role of a Customer Service Lead Crewmember is pivotal to delivering on the company’s mission and vision. This position serves as the frontline ambassador who creates the first and lasting impressions for customers arriving at the airport. The Customer Service Lead Crewmember is responsible not only for providing outstanding customer service with courtesy and transparency but also for ensuring all ground operations at the customer service counter and boarding gates run smoothly and safely. This position demands a person who is empathetic, proactive, and organized, capable of managing complex customer interactions and overseeing a team of crewmembers to maintain high safety and service standards. This is a full-time opportunity where the successful candidate will interface regularly with passengers, assist with check-in and boarding procedures, and oversee customer service operations ensuring compliance with Federal and company regulations. The lead crewmember must be adept at handling special needs customers, including those requiring wheelchair assistance, and provide support with baggage management and itinerary adjustments. Demonstrating a strong commitment to safety, security, and customer satisfaction, the incumbent will work collaboratively with other team members to maintain timely departures and promote a One Crew attitude. Aside from direct customer interaction, the role involves communicating important information about flight statuses, managing customer records according to company standards, and participating actively in safety briefings and training compliance. The job requires physical stamina to assist customers requiring mobility support and the ability to adapt quickly to dynamic situations. Those who thrive in fast-paced environments and possess excellent problem-solving and interpersonal skills will find this role highly rewarding. By joining Avelo Airlines as a Customer Service Lead Crewmember, professionals become part of a culture that values attention to detail, a welcoming demeanor, and continuous learning aimed at enhancing both customer satisfaction and team performance.

• Flexibility to work various shifts including nights, weekends, holidays, and overtime
• Ability to stand and work up to four hours at one location
• Maintain personal appearance representing the company positively
• Ability to work in extreme weather conditions
• Ability to lift, push, and pull up to 70 pounds
• Must be 18 years of age at time of hire
• Valid US state driver’s license
• Become qualified and remain current in required disciplines