Customer Service Agent - SBD - Quick Hire!

Unifi is a leading company specializing in aviation services with decades of experience serving the airline industry. Known for its commitment to innovation, adaptability, and growth, Unifi continues to leverage its extensive expertise in airline ground services to maintain its position as a trusted partner in aviation. The company prides itself on delivering exceptional experiences by ensuring aircraft and passengers reach their destinations safely and efficiently. Unifi's dedication to service excellence, safety, and customer satisfaction has earned it a respected reputation across airports and airlines it collaborates with. As an aviation services provider, Unifi plays a critical role in airport operations, including aircraft ground handling, passenger services, baggage management, and customer support. Its team of dedicated professionals works collaboratively to meet the dynamic needs of the industry and uphold the highest standards of quality and safety. Unifi is currently expanding its team and seeking passionate, integrity-driven individuals who are empathetic in their interactions and mindful of how their words and decisions impact employees, customers, and partners. This opportunity is ideal for those who wish to start or grow their career in the aviation industry, as no prior experience is necessary. New employees receive paid training that equips them with the necessary skills and knowledge to excel in their roles. The company offers a supportive work environment and promising career pathways within the aviation sector. The role focuses on providing comprehensive customer service to passengers during their airport journey including arrivals, ticketing, check-in, boarding, baggage handling, reservations, and addressing queries or complaints. Employees will engage directly with passengers to facilitate smooth transitions through airport procedures and assist with needs such as special assistance for unaccompanied minors, VIPs, and wheelchair users. Staff members operate computerized systems for ticketing and boarding processes while ensuring compliance with customs, immigration, and quarantine protocols. This position requires a commitment to safety and the ability to work in a fast-paced, dynamic environment. Employees will support ramp agents in managing passenger equipment like wheelchairs and strollers and help ensure the timely loading and delivery of gate-checked bags. A significant part of the job involves physical tasks such as lifting, pushing, pulling, and navigating various airport areas. Working at Unifi comes with a variety of benefits. Full-time employees enjoy paid time off, comprehensive medical, dental, and vision insurance, and 401k retirement plans. Additionally, flight privileges become available after just 30 days, allowing employees and eligible family members to experience travel perks. The company also offers weekly pay for hourly workers, wellness programs, and exclusive employee discounts. Schedule flexibility includes rotating shifts with opportunities to work nights, weekends, and holidays, making this role suitable for those who thrive in a dynamic, service-oriented environment. This job is an excellent chance to join a respected aviation services company where training is provided, career growth is encouraged, and employees are valued for their contribution to delivering safe and exceptional passenger experiences. Join Unifi and discover where your airport career can take you, supported by a team that values passion, integrity, and empathy in all interactions.

• No prior experience required
• Must be able to work rotating shifts including nights weekends and holidays
• Must be physically able to lift up to 70 lbs frequently push pull walk stand reach above shoulder stoop squat kneel bend reach out grasp climb and crawl
• Must be able and willing to work in outside weather conditions including severe seasonal elements
• Must be able to obtain required airport or state or customs credentials
• Must be at least 18 years old
• Must have a high school diploma or GED