Customer Service

Galaxy FBO is a premier Fixed Base Operator (FBO) offering comprehensive aviation services designed to meet the needs of private and corporate aircraft clientele. Known for its commitment to providing exceptional customer service, Galaxy FBO specializes in offering a range of concierge and ground support services that ensure seamless travel experiences for its clients. With state-of-the-art facilities located at key airport hubs, the company prides itself on blending professionalism, efficiency, and personal attention to meet the dynamic demands of the aviation industry. Galaxy FBO's team is dedicated to maintaining a high standard of operational excellence, safety, and hospitality, making it a trusted partner within the aviation community. The Customer Service Representative (CSR) role at Galaxy FBO is integral to delivering these high standards of service. The position functions as a critical liaison between the company and its clients, managing a broad spectrum of concierge services including hotel reservations, rental car arrangements, in-flight catering requests, and coordinating aircraft servicing requirements. As the first point of contact, the CSR ensures that visitors and clients experience warm welcomes, professional assistance, and efficient handling of their requests in line with Galaxy FBO's commitment to excellence. This role demands a proactive individual with strong communication skills, the ability to solve problems promptly, and dedication to creating a superior customer experience. Beyond front desk duties, the CSR is tasked with logistical coordination related to flight scheduling and aircraft ground support such as greeting aircraft arrivals and departures, coordinating ramp-side services, and facilitating communication between team members using radio systems. Operating company vehicles and maintaining a safe, orderly environment on the flightline are essential components of the role. Responsibilities also extend to administrative functions, including invoice processing and conference room scheduling. Adherence to safety and operational procedures is a vital part of daily activities, reflecting Galaxy FBO's commitment to regulatory compliance and workplace safety. Galaxy FBO offers a dynamic and supportive work environment that values teamwork and continuous improvement. This role suits candidates with a customer service background, familiarity with aviation operations, and a readiness to engage actively with clients and colleagues to uphold the company's reputation. The employment type is full-time, with competitive compensation reflecting the responsibilities and professional standards expected from the CSR position. Working at Galaxy FBO provides an excellent opportunity to develop specialized skills in FBO operations and aviation customer service, while contributing to a high-performing team that prioritizes client satisfaction and operational integrity.

• High school diploma or equivalent (GED)
• 1-3 years of customer service experience
• Proficient computer skills including electronic mail, routine database activity, word processing, spreadsheet, graphics, etc.
• Valid driver’s license