Customer Experience Concierge, Centurion Lounge - DEN

American Express, a global leader in financial services, boasts a rich 175-year legacy founded on innovation, shared values, and a steadfast commitment to its customers, communities, and colleagues. Recognized worldwide for its premium credit card offerings and exceptional customer service, American Express continues to innovate and lead in the financial industry. The company culture emphasizes leadership, collaboration, and holistic support for employee well-being, making it a coveted workplace. At American Express, employees experience an empowering environment with numerous opportunities to develop skills, grow as leaders, and advance their careers. The company fosters inclusivity and values diverse perspectives, ensuring that every employee's voice and ideas contribute to shaping the future of the organization. With competitive salaries, extensive benefits, and an enterprise working model called Amex Flex, American Express supports a balance between personal and professional life through onsite, hybrid, or virtual work arrangements based on role and business needs. The role of Member Service Professional (MSP) at American Express is a vital customer-facing position based in the Centurion Lounge located at Denver International Airport. MSPs serve as brand ambassadors, offering premium services to American Express's most valued Card Members during their travel experience. The MSP role is designed for motivated, skilled individuals passionate about delivering extraordinary service and creating memorable guest interactions in a fast-paced, team-focused environment. MSPs greet Card Members upon lounge arrival, ensuring seamless access and embodying the brand promise through personalized service. They make proactive decisions to resolve concerns, enhance customer loyalty, and deliver concierge, lifestyle, and travel-related support. Acting as consultants, MSPs leverage their expertise to tailor American Express's products and services to meet the unique needs of each Card Member, deepening engagement and enriching the membership experience. This role demands exceptional communication skills, the ability to multitask across technology platforms, and resilience in adapting to dynamic situations. With working hours from 5:00 AM to 11:00 PM daily, MSPs must demonstrate flexibility by working nights, weekends, and holidays. The position offers a competitive hourly wage ranging from $25.50 to $26.75, supplemented by bonus incentives and comprehensive benefits that support physical, financial, and mental well-being. American Express values diversity and equality, ensuring an inclusive hiring process free from discrimination and accommodating all qualified applicants. This opportunity is perfect for individuals seeking a rewarding, customer-centric career within one of the world's most respected financial service companies where their work makes a significant impact and their personal growth is prioritized.

• Minimum of 1-year recent experience servicing premium customers
• Exceptional communication skills
• Ability to listen to customer needs and offer confident recommendations
• Professionalism and a positive attitude
• Ability to collaborate with colleagues
• Ability to make decisions quickly and effectively
• Proficient internet usage skills
• Ability to navigate multiple technology platforms
• Adaptability and resilience
• Availability to work flexible shifts including nights weekends and holidays
• Ability to perform light to moderate lifting