Customer Experience Associate - Medical insurance

The Exchange is a prestigious retail organization committed to serving military members, their families, and the broader community that supports those who serve. Our operation is deeply rooted in a mission to give back, with two-thirds of our earnings annually redirected to benefit the military community. We provide a wide range of retail opportunities encompassing front-end cashier roles, departmental positions, as well as spots in our Express and Class 6 stores. Our inclusive hiring philosophy aimed at military members and their families, along with individuals passionate about contributing to the community, makes us a unique and purposeful employer in the retail sector. As a Customer Experience Associate at the Exchange, you will be an essential part of our award-winning team. This role offers a flexible scheduling environment and a comprehensive benefits package, including medical, dental, life, and disability insurance, paid time off, shift differentials, holiday pay, and traditional pension and 401K plans for qualifying associates. Beyond these classical benefits, associates enjoy access to base facilities and programs, Mass Transit benefits, and the distinct status that comes from being an employee of the Department of Defense. The Customer Experience Associate position is designed for individuals passionate about providing exceptional customer service and supporting the military community. You will be frontline personnel who greet and engage every customer, ensuring a positive shopping experience through friendly, authentic interaction. Responsibilities include acknowledging customers promptly, completing transactions accurately and efficiently, and assisting with merchandise handling. Every interaction aims to make our customers feel welcomed and valued, reflecting our mission to serve those who serve. Joining the Exchange means becoming part of a team devoted not only to customer satisfaction but also to your personal growth and development. We emphasize a culture of growth together, providing tools and resources to help you succeed in your career. Working with us presents a unique opportunity to be part of a mission-driven retail environment where your contribution directly supports the military community’s wellbeing. If you are ready to start a rewarding journey in a supportive and dynamic environment, the Exchange invites you to apply for the Customer Experience Associate role today.

• Willing to cross-train and work in other areas of the store as needed
• Must possess a welcoming and helpful attitude toward customers and other team members