Crowd Coordinator |Part Time | Greensboro Complex

Oak View Group is a premier global leader specializing in venue development, management, and premium hospitality services within the live event industry. The company stands out by offering a comprehensive 360-degree solution set that supports an impressive portfolio of world-class owned venues. Their client base includes some of the most influential and highest-attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions worldwide. Known for revolutionizing how live entertainment venues are operated, Oak View Group combines innovation, strategic insight, and deep industry expertise to create unforgettable experiences for audiences and clients alike. With a dynamic and forward-thinking approach, Oak View Group is committed to excellence in event execution, facility management, and customer satisfaction in the rapidly evolving entertainment industry. The role of Crowd Coordinator is pivotal at the Greensboro Complex, a multi-building venue hub located in Greensboro that serves as a cornerstone for community events and regional economic contributions. This complex hosts a wide variety of events including athletic competitions, concerts, cultural showcases, educational activities, and private as well as public gatherings such as trade shows and conventions. The Greensboro Complex comprises nine distinctive venues, most notably the iconic 22,000-seat First Horizon Coliseum, a venue renowned for hosting prestigious NCAA and ACC basketball championships and legendary concert performances from globally recognized artists including Paul McCartney, Garth Brooks, and contemporary stars like Drake and Taylor Swift. Other notable facilities in the complex include the extensive Special Events Center, White Oak Amphitheatre, Novant Health Fieldhouse, Piedmont Hall, the Greensboro Aquatic Center, and several smaller performance and meeting venues. The Crowd Coordinator position offers an hourly wage of $15.00 and involves delivering direct and exceptional customer service to guests while upholding the highest standards of safety and hospitality throughout their experience at the Greensboro Complex. As a Crowd Coordinator, you will be responsible for maintaining a secure environment by monitoring crowd behavior, managing entry screening protocols, and promptly addressing any incidents or safety concerns. This role requires effective communication, vigilance, and a proactive mindset to ensure all guests enjoy a safe and enjoyable event. Additional duties include completing detailed incident and misconduct reports, leading crowd control initiatives to de-escalate conflicts, and assisting in emergency evacuation procedures by guiding guests to safety. This position is ideal for individuals who thrive in dynamic environments, possess strong interpersonal and conflict resolution skills, and are committed to offering outstanding guest service with a friendly and approachable demeanor. The role demands flexibility as shifts may include days, nights, weekends, and holidays, and requires the ability to stand and walk for the entire duration of the shift. Oak View Group fosters an inclusive work culture that values diversity and is dedicated to building teams reflective of the diverse communities they serve, promoting innovation, excellence, and unity in their workforce. Crowd Coordinators play an essential role in the live events ecosystem, ensuring every event at the Greensboro Complex runs smoothly, safely, and leaves a lasting positive impression on attendees.

• High school diploma or GED
• 1 year of related customer service experience
• Ability to follow procedures and safety standards as directed
• Ability to work independently and remain flexible in role
• Exceptional customer service skills-outgoing and friendly personality required
• Ability to work a flexible work schedule including days, nights, weekends and holidays
• Ability to walk and stand for the entire shift