Lobby Bar Server Assistant /Barback - Full-time

The Ritz-Carlton Charlotte is part of the prestigious Ritz-Carlton brand, which operates as a high-end luxury hotel under the umbrella of Marriott International. Known globally for providing exceptional hospitality and memorable guest experiences, The Ritz-Carlton brand is synonymous with outstanding service, luxury, and comfort. Their properties often serve as landmarks for excellence in the hotel industry, receiving numerous awards and accolades worldwide. The Charlotte location continues this tradition by offering guests a blend of southern charm and sophisticated luxury in the heart of the city. This hotel is situated at 201 E. Trade Street, Charlotte, North Carolina, and operates within the food and beverage and culinary sector, providing a comprehensive luxury hospitality experience. The available position is a full-time, non-management role within The Ritz-Carlton Charlotte. Work schedules require open availability including weekends, and the hourly pay rate for this role is $15.00. This job is distinctly centered around delivering extraordinary food and beverage service through a multifaceted and guest-oriented approach. The role is designed for individuals who are proactive, attentive, and passionate about enhancing the guest experience beyond simply serving food. Employees in this position, referred to as Experts in Guest Service, perform various essential tasks such as setting tables, assisting in the kitchen, cleaning work areas, and restocking supplies. These duties ensure that the food and beverage service is seamlessly integrated into an unforgettable guest experience. In addition to physical tasks like standing, walking, lifting up to 50 pounds, reaching high places, and executing movements that require bending, twisting, and stretching, the employee must maintain high standards of professionalism. This includes adhering to company policies and procedures, ensuring a safe work environment, and presenting a polished, uniformed appearance. Team members also need to have keen attention to detail, frequently reviewing menus and related information to provide correct and up-to-date service. This role is critical to maintaining the Ritz-Carlton's Gold Standards of service, which set the global benchmark for luxury hospitality. Employees are expected to embrace these standards and embody the company’s values, creed, and service promise, helping to create lasting memories for all guests. By joining The Ritz-Carlton Charlotte, employees become part of a globally respected brand known for its commitment to inclusion, diversity, and equal opportunity employment. The company fosters an empowering, creative, and compassionate workplace culture that supports personal and professional growth. As part of Marriott International’s family of brands, this role also offers the opportunity to be part of an incredible worldwide team and to advance one’s career within the luxury hospitality industry. The position is also tailored to those who are eager to learn, take initiative, and contribute positively to the iconic Ritz-Carlton legacy through exceptional guest service.

• high school diploma or equivalent
• open availability including weekends
• ability to stand and walk for extended periods
• capable of lifting up to 50 pounds without assistance
• able to perform tasks that require bending, twisting, stretching, and reaching
• maintain compliance with uniform and grooming standards
• willingness to follow company guidelines and safety protocols