Cross-Utilized Airport Agent - Dallas/Fort Worth International Airport (PT)

Contour Airlines is a well-established aviation services company headquartered at Dallas-Fort Worth Airport, Texas. Known for its diverse range of capabilities, Contour Airlines prides itself on a strong foundation of core values, which include unwavering commitments to integrity, safety, and customer-centric service. The company is dedicated to providing exceptional travel experiences while maintaining the highest standards in operational excellence. Through a collaborative and team-oriented approach, Contour Airlines continues to achieve ambitious growth and success in the competitive aviation industry. As a part-time employer, Contour Airlines offers a comprehensive benefits package designed to support the wellbeing and professional growth of its employees. These benefits include a 401(k) savings plan with company matching, paid sick leave, vested vacation hours, non-revenue space available travel privileges, and various types of leaves of absence. Each benefit fosters a supportive and rewarding work environment that values employee contributions and encourages career longevity. The starting pay for the part-time Cross-Utilized Airport Agent position is $17.25 per hour, with opportunities for step pay increases, retention bonuses, and overtime pay. This position offers a dynamic work setting involving multiple aspects of airport operations and customer service, making it ideal for individuals seeking a varied and engaging part-time role in the airline industry. The Cross-Utilized Airport Agent at Contour Airlines plays an integral role in upholding the company’s commitment to exceptional customer service and efficient airport operations. This role involves working across various airport functions including ticket counter operations, gate duties, and ramp servicing. Employees are cross-trained to handle both customer-facing interactions and aircraft servicing tasks, requiring adaptability to work in both indoor and outdoor airport environments. Key responsibilities include greeting and assisting customers, processing check-ins and ticketing changes, managing passenger baggage in compliance with airline policies, assisting passengers with special needs, and ensuring smooth boarding and deplaning processes. Agents also provide accurate gate information, resolve customer concerns, and maintain knowledge of regulatory requirements relating to passenger safety and security. Furthermore, the role requires collaboration with flight crews and vendors to promote operational efficiency and adherence to safety protocols on the ramp and in the airside areas. From marshaling aircraft and conducting ground equipment checks to servicing aircraft and supporting ramp logistics, the Cross-Utilized Airport Agent’s duties are diverse and essential to the overall functioning of the airline’s airport presence. The position demands physical stamina as duties encompass frequent lifting, standing for long periods, and working under various weather conditions. Equally important are the professional interpersonal skills required to deliver a positive customer experience and foster teamwork. Contour Airlines fosters an inclusive and equal opportunity workplace, welcoming all qualified applicants without regard to protected status. The company emphasizes professionalism, safety compliance, and continuous improvement, encouraging career development within a supportive environment. Candidates must demonstrate a strong customer-focused attitude, organizational skills, and capacity to thrive in a fast-paced and sometimes unpredictable environment. Successful applicants also undergo required background checks and drug screenings in line with FAA and TSA regulations. The part-time status allows for flexible scheduling across various shifts including mornings, evenings, weekends, and holidays, making this an excellent opportunity for individuals seeking a meaningful role with work-life balance at a respected regional airline.

• Must be at least 18 years of age
• High school diploma or GED certification preferred
• Minimum nine months of prior airline or aviation industry experience preferred
• Legally authorized to work in the United States and able to travel without restrictions
• Valid driver’s license with good driving record
• Fluent in English with proficiency in Spanish a plus
• Basic proficiency in Microsoft Office Suite including Office 365, Excel, Outlook, and Word
• Ability to type a minimum of 30 words per minute
• Polished and professional interpersonal skills
• Strong leadership and organizational skills
• Ability to interact effectively with diverse personalities
• Skilled in managing multiple priorities and deadlines
• Flexible with changing priorities and attention to detail
• Self-motivated with ability to motivate others
• Ability to work both independently and as part of a team
• Excellent written and verbal communication skills
• Ability to pass DOT and FAA drug screenings and TSA background checks
• Availability for flexible shifts including early mornings, evenings, weekends, and holidays
• Adherence to safety regulations including OSHA and EPA requirements