Coordinator, Member Services - Quick Hire!

Trilogy at The Vineyards: Club Los Meganos is a breathtaking community nestled in the East Bay area of Brentwood, California. This distinguished club is part of the spectacular Trilogy community, renowned for its striking architecture, elegant interior design, and breathtaking mountain views that offer residents and guests an extraordinary living experience. The community is designed with a perfect blend of relaxation, recreation, and social engagement, enhanced by innovative programming tailored to meet varied interests and lifestyles. Amenities at Club Los Meganos include a full-service Sawa Spa, exquisite dining at Abby's Gourmet Studio, state-of-the-art fitness and sports courts, and picturesque vineyard settings ideal for weddings and private events. The Member Services Coordinator position at Club Los Meganos plays a pivotal role in maintaining the exceptional living standards and hospitality that define the Trilogy community. This full-time role, paying $23.00 per hour, is responsible for serving as the initial point of contact for all residents and guests, ensuring that their needs are met promptly and professionally. The coordinator offers a warm, friendly, and efficient communication style that positively influences guest and member experiences. Reporting directly to the Member Services Manager, this role is essential in executing daily administrative tasks, maintaining the club's standards, and supporting community events and activities. This position demands a highly customer-oriented approach with a focus on positive engagement, teamwork, and adherence to the core values of honesty, integrity, respect, and competitive spirit that define BlueStar Resort & Golf (BSRG). Key responsibilities include greeting and assisting members, issuing identification cards, providing comprehensive information about club amenities and local events, managing club operations during opening and closing, supporting business center activities, and facilitating communication with members through newsletters, flyers, and promotional materials. Team members in this role must be adaptable to fast-paced environments, capable of balancing multiple priorities, and proactive in providing high standards of service. The job environment benefits from the use of standard office equipment, and it requires physical capabilities such as standing, walking, and occasional lifting up to 20 pounds. A flexible schedule including evenings and weekends is necessary to meet the needs of the club community. In addition to a competitive hourly wage, Trilogy at The Vineyards offers an attractive benefits package. Full-time employees working 30 hours or more per week gain eligibility for medical, dental, and life insurance plans after 60 days of employment, paid time off accrual, paid holidays, and access to a 401(k) plan after 30 days. Part-time employees also accrue paid sick leave according to state regulations. The club fosters a supportive and inclusive work environment, reflecting its commitment to excellence and community values. This position is an excellent opportunity for individuals with a passion for customer service, community engagement, and hospitality to join a prestigious and vibrant community setting.

• High school diploma or equivalent preferred
• three or more years of relevant customer service or hospitality experience preferred
• experience in a homeowner association environment preferred
• computer literate with proficiency in Microsoft Office
• ability to read and comprehend simple instructions, short correspondence, and memorandums
• ability to communicate positively and effectively with team members and supervisors
• desire to contribute to a productive work environment by maintaining a positive attitude with team members and the public
• must be self-motivated, follow direction, and able to work independently with little supervision
• must have excellent verbal communication and customer service skills
• must demonstrate initiative with ability to think, work, solve practical problems, and make independent decisions based on sound judgment
• must have good time management, organization, and follow-up skills
• must be able to consistently achieve high work standards with attention to detail, accuracy, and timeliness
• must be able to pay attention to multiple details and be comfortable working in a fast-paced environment where continuous improvement is expected
• position requires flexible schedule including evenings and weekends
• valid driver's license may be required