Concierge/Receptionist (Evenings & Weekends) - Apply Now!

The Stratford is a renowned luxury senior living company that has earned recognition as a Great Place to Work, emphasizing a culture that puts "People First." With a mission driven by compassion, respect, and a genuine dedication to enriching the lives of both its residents and team members, The Stratford stands out as a premier provider of senior living experiences. The company fosters an environment of growth, teamwork, and heartfelt commitment, ensuring every interaction is meaningful and centered on the well-being of its community. Working at The Stratford means being part of a supportive, dynamic, and rewarding company that values each employee's contributions and promotes a positive workplace culture where respect and professionalism are foundational. We are currently seeking a Concierge / Receptionist to join our team, often recognized as the "Director of First Impressions" for our community. This pivotal role serves as the first point of contact for prospects, guests, residents, and family members, playing a vital part in fostering an inviting and warm atmosphere. The Concierge supports community sales efforts by skillfully handling incoming calls and tours, effectively promoting our senior living community as a desirable place to live. This position offers telephone and administrative support across all departments and ensures that visitors and residents receive courteous, professional assistance. In this role, the Concierge is responsible for greeting guests and residents, managing communication systems such as phones, pages, and walkie-talkies, and maintaining building security by monitoring emergency call systems. The Concierge also helps organize participation in community programs and events, assists with mail and newspaper deliveries, and supports inventory management for office and community supplies. Additionally, the role requires adherence to HIPAA standards, ensuring the confidentiality of all medical and healthcare-related information concerning residents and employees. The position offers opportunities for continuous learning through in-service training sessions and encourages employees to exhibit professionalism, teamwork, and a strong ethical foundation. The Stratford prioritizes professionalism, ethics, and excellent interpersonal skills, aiming to create a welcoming and supportive atmosphere for residents, families, and staff alike. The physical demands of this position include activities such as standing, walking, sitting, reaching, and occasional lifting of items up to 25 pounds, with exposure to moderate noise levels. The role also involves working extended periods at a computer terminal and occasionally encountering challenging situations, including interacting sensitively with mentally ill or deceased residents. While no regular travel is expected, occasional travel for training or company events may be required. Ideal candidates for the Concierge / Receptionist role will have completed coursework or certification in office management, possess telephone operating experience, and ideally have 1 to 2 years of experience in a similar concierge or administrative assistant role. Proficiency in English and an ability to use office equipment and miscellaneous software are essential. Candidates must be able to work independently, follow directions carefully, and uphold company standards of attendance and punctuality. Joining The Stratford means becoming part of a company that respects federal employment laws and offers equal opportunity to all applicants. If you are passionate about delivering exceptional care and service in a company that values you as a person, we encourage you to apply and be part of a truly extraordinary team.

• Certification or completed course work in office management desired
• telephone operating and answering experience required
• 1-2 years experience in a similar concierge/administrative assistant position desired
• ability to read, write, speak and understand English fluently
• ability to meet or exceed the companys attendance and punctuality standards
• ability to use miscellaneous software and office equipment
• ability to understand and follow directions as given
• ability to work with minimal supervision