Concierge/Front Desk Host - Apply Now!

The Madrona, located in the charming town of Healdsburg, CA, is a boutique hotel that embodies refined hospitality and a unique blend of local culture and luxury. Nestled within nine acres of beautifully landscaped grounds just one mile from Healdsburg town square, The Madrona offers 22 charming guest rooms and suites that reflect warmth and comfort. This property is also home to a lively Michelin star restaurant known for its exceptional farm-to-table dining experiences, featuring a Chef's garden, fruit and olive orchards, and a vineyard. It serves as a vibrant gathering place for breakfast, lunch, dinner, private events, pop-up dinners, and local community celebrations. Our guests enjoy an immersive experience filled with the best of Sonoma County’s culinary delights and natural beauty. The Madrona is part of Mosaic Hotel Group, a collection of award-winning, boutique hotels that provide personalized service tailored to the modern traveler. With fewer than 80 rooms each, Mosaic properties focus on creating memorable stays deeply connected with their local surroundings. This group is a division of Palisades Hospitality, a Northern California-based bespoke hospitality management company known for managing and developing a curated portfolio of over 20 hotels and restaurants. Palisades Hospitality prides itself on fostering design-driven, dynamic spaces that are thoughtfully rooted in the local culture, making a lasting impression on guests and communities alike. We are currently seeking a warm, detail-oriented Concierge/Front Desk Host to join our dedicated guest services team. This vital role serves as the first and last impression of The Madrona for every guest, requiring a genuine display of hospitality, professionalism, and attentiveness. The Concierge/Front Desk Host will be responsible for welcoming guests, ensuring a smooth check-in and check-out process, and providing personalized service throughout the stay. The position requires weekend availability and a flexible schedule to meet the needs of our diverse and dynamic clientele. As the key point of contact for guests, the Concierge/Front Desk Host will manage reservations, guest inquiries, and special requests efficiently and courteously. The role also includes acting as a knowledgeable concierge, offering tailored recommendations on local wineries, restaurants, and attractions to enrich guests’ Sonoma County experiences. The ideal candidate will have a calm, professional demeanor and a passion for creating memorable guest experiences, resulting in positive impressions and repeat visitation. They will be adept at multitasking, resolving guest concerns with empathy and discretion, and maintaining the polished appearance and organization of the front desk and lobby area. Working at The Madrona means joining a team that values creativity, community, and genuine connection. The hotel fosters a collaborative environment where employees are encouraged to deliver exceptional service and contribute to the vibrant local hospitality scene. As a member of the leadership team, the Concierge/Front Desk Host plays an integral role in upholding the high standards of Mosaic Hotels and Restaurants and supporting the company’s mission to deliver uncommon hospitality. This role is ideal for individuals who enjoy engaging with guests from all walks of life and desire to share their knowledge of Sonoma County’s unique offerings. Candidates should be proactive, detail-oriented, and able to thrive in a fast-paced environment while maintaining a courteous and welcoming demeanor. Joining The Madrona provides the opportunity to be part of a prestigious hospitality brand known for its commitment to excellence and its warm, inviting atmosphere.

• High school diploma or equivalent
• Previous experience in front desk, concierge, or hospitality roles preferred
• Excellent communication skills
• Ability to multitask effectively
• Availability to work weekends and flexible hours
• Professional demeanor and customer service orientation
• Familiarity with local area is desirable