Concierge - The Sanctuary - Apply Now!

Kiawah Island Golf Resort is an esteemed luxury resort located near Charleston, South Carolina, known for its five-star accommodations, world-class amenities, and some of the nation's most respected golf courses. As a premier destination for golf and beach vacations, the resort offers guests an unforgettable experience marked by genuine southern hospitality and exceptional service standards. The resort prides itself on employing highly skilled and dedicated individuals who aspire to uphold its mission of being recognized as the best golf and tennis resort on the East Coast. The team at Kiawah Island Golf Resort is committed to delivering caring and gracious service to each guest, ensuring that every aspect of their stay exceeds expectations. This commitment extends to the employment experience, where the resort fosters an inclusive and supportive work environment for its staff, encouraging personal and professional growth. The Concierge position at The Sanctuary Hotel, a part of Kiawah Island Golf Resort, plays a vital role in enhancing the guest experience by optimizing perceived value through exceptional service and personalized attention. The Concierge is primarily responsible for assisting guests with arranging activities, excursions, and services tailored to their interests, thereby elevating their overall stay at the resort. This role requires a balance of guest-facing interaction at the Lobby Concierge Desk and administrative duties performed back-of-house, reporting directly to the Concierge Manager. With a pay rate of $20.00 per hour, this position demands excellent communication skills, the ability to work independently and collaboratively, and proficiency in Microsoft Office applications. Training for this role is comprehensive, beginning with an orientation to the resort and the island, followed by detailed departmental instruction emphasizing Forbes Travel Guide Five Star and AAA Five Diamond service standards. New hires will explore local attractions to build an in-depth knowledge essential for providing guests with accurate and engaging recommendations. The Concierge must be adept at multitasking, capable of handling various guest requests with patience, tact, and resourcefulness. Essential physical requirements include the ability to lift and carry moderately weighted items, endure standing for long periods, and accommodate a flexible work schedule that includes holidays and extended hours from 7 AM to 11 PM. Benefits for this role include exclusive employee discounts, meal programs, training events, wellness fairs, and comprehensive insurance options for full-time employees after the initial employment period. Kiawah Island Golf Resort is an equal opportunity employer, committed to fairness and diversity in its hiring practices, fostering a work environment where every employee can thrive.

• Minimum high school education
• At least one year of concierge or customer service experience
• Proficiency in Microsoft Word, Excel, and Outlook
• Strong communication skills in English
• Ability to work independently and within a team
• Must pass a background check
• Must be able to lift and carry up to 15 pounds
• Must be able to stand for an 8-hour shift
• Availability to work flexible hours including holidays
• Willingness to receive regular feedback
• Must be able to work onsite