Concierge PRN - Apply Now!

The hiring establishment is a senior living community located at 2400 Gaskins Rd., Richmond, VA, dedicated to providing excellent resident care and a warm, welcoming environment. This type of company specializes in assisted living and elder care services. The community prides itself on fostering a culture of compassion, responsibility, and respect among its staff and residents, ensuring a high quality of life for all residents, particularly the geriatric population. The establishment offers a dynamic work environment where employees are encouraged to embody core values such as caring for people, doing the right thing, celebrating success, speaking up responsibly, taking ownership, and showing respect. This community emphasizes teamwork and a positive atmosphere where everyone, from residents to staff members, feels valued and appreciated. The role of Concierge is essential as it serves as the front-of-house contact point for all external stakeholders, guests, residents, visitors, and vendors. This position is a key contributor to the smooth operation of administrative activities within the community and supports the Community Leadership Team. As the first person guests see and interact with, the Concierge must present a courteous, professional demeanor and maintain excellent public relations through outstanding customer service and communication skills. The Concierge manages multiple responsibilities ranging from greeting visitors, managing communications such as answering phones and responding to inquiries, to providing information tours and assisting with administrative duties such as document typing and mail distribution. This position requires a high level of tact, patience, and the ability to manage stressful situations competently. The job type is PRN with a varying schedule, suitable for individuals seeking flexible work hours. The pay scale is typically commensurate with experience and qualifications in customer service roles within elder care or hospitality sectors. The Concierge must be comfortable using multi-line phone systems, handling confidential information with discretion, and adapting to various non-professional tasks as needed to support overall community functioning. Emphasis is also placed on promoting the community culture, driving a positive sales environment, and embodying the values of the organization. This role not only requires good physical and mental health but also a passion for working with older adults and contributing to a caring community atmosphere. Overall, becoming a Concierge in this senior living community offers an opportunity to make a meaningful impact in residents' lives while advancing within a supportive and vibrant workplace culture. The position offers varied daily tasks that challenge interpersonal and organizational skills, ideal for those who enjoy a fast-paced interpersonal role with a significant impact on community relations and resident satisfaction.

• High school education or equivalent
• ability to read, write, speak and understand English
• prior experience with public interaction
• basic computer skills
• familiarity with multi-line telephone systems
• good physical and mental health
• PPD screening
• interest in geriatric population
• ability to work independently
• effective communication skills
• willingness to perform non-professional duties
• ability to stay calm in emergencies
• cooperative and enthusiastic attitude
• attendance in mandatory meetings and training sessions
• ability to maintain confidentiality