Concierge (Part-Time), Napua Tower - Grand Wailea, A Waldorf Astoria Resort

The Waldorf Astoria Resort in Maui, located within the luxurious Grand Wailea, is a prestigious Forbes 4-Star and AAA 4-Diamond property renowned for delivering world-class hospitality and exceptional guest experiences. Set on 40 acres of lush tropical gardens, this expansive resort spans 780 rooms, offering guests a blend of elegance and comfort. The resort features over 100,000 square feet of banquet space and a diverse selection of seven food and beverage outlets, which include three restaurants, three bars, a cafe, and in-room dining service. Known as one of the world's top resort destinations, the Waldorf Astoria Grand Wailea offers an upscale environment that attracts discerning travelers seeking both relaxation and indulgence amid a tropical paradise. We are currently seeking to add a dedicated Concierge to our Napua Tower team. This part-time role requires availability for various shifts, averaging three days per week with 10-hour shifts, including weekdays, weekends, and holidays, allowing for a flexible and dynamic work schedule. The pay rate for this position is $28.54 per hour, reflective of applicable and specialized experience as well as location factors. As a Concierge at Waldorf Astoria Grand Wailea, you will play a pivotal role in creating memorable and seamless guest experiences that define the hallmark of luxury hospitality. Your responsibilities will encompass assisting guests by providing personalized information, recommendations, and booking services tailored to their unique needs. This includes guiding guests regarding directions, hours of operation for outlets, hotel services, arranging transportation and travel logistics, securing tour and event tickets, and facilitating restaurant reservations. You will also be responsible for arranging medical care referrals and processing guest communications such as messages, mail, small packages, and facsimiles. Moreover, you will coordinate and confirm various recreational, business, and dining activities both within the hotel and the local area, ensuring guests have access to the best that Maui has to offer. Special requests, whether related to dental or medical professionals, childcare, florists, or other personal services, will be handled promptly and professionally. VIP guest registries and the promotion of hotel marketing programs form additional vital aspects of this role. The ideal candidate embodies Hilton's core values of hospitality, integrity, leadership, teamwork, ownership, and a proactive 'Now' mindset. We seek someone passionate about quality, productivity, dependability, customer focus, and adaptability, all of which contribute to fostering an enriching guest environment. Hilton’s culture promotes continuous learning, career growth, and a supportive work atmosphere, ensuring that our team members contribute meaningfully while thriving professionally and personally. Working at Hilton means joining a globally recognized leader in hospitality, committed to excellence through its vast portfolio of hotels and resorts. From luxurious full-service offerings to mid-priced accommodations, Hilton provides guests with superb service, amenities, and value worldwide. Joining the Waldorf Astoria Grand Wailea team grants opportunities to contribute to a brand dedicated to innovation, quality, and guest satisfaction in an inspiring tropical setting, making your role as a Concierge both impactful and rewarding.

• High school diploma or equivalent
• Availability to work part-time shifts including weekdays, weekends and holidays
• Ability to work 10-hour shifts averaging three days a week
• Strong organizational and problem-solving skills
• Excellent verbal and written communication skills
• Experience in customer service or hospitality highly desirable
• Ability to handle guest inquiries and special requests professionally
• Adaptability and teamwork mindset