Concierge - Part Time Evening Shift - Thu/Fri 5:30-10:30pm Sat 1-11:30p

Stony Brook Medicine is a renowned healthcare institution dedicated to providing exceptional medical care and patient experiences. As part of the Stony Brook University Hospital system, it operates with a commitment to excellence, innovation, and the support of healthier and more resilient communities locally and globally. The hospital prides itself on maintaining a safe, inclusive, and smoke-free environment where both patients and staff can thrive. With a multitude of departments and interdisciplinary teams, Stony Brook Medicine strives to meet the highest standards of healthcare delivery while adhering to regulatory compliance and prioritizing patient safety and satisfaction. Within this prestigious healthcare organization, the Concierge Services team plays a vital role in enhancing the patient experience by managing visitor flows and facilitating communication between patients, visitors, and clinical staff. Positioned primarily at the Main Lobby Information Desk, Children’s Lobby, and through mobile kiosk podiums, Concierge staff serve as the frontline representatives who welcome visitors and provide essential support that ensures smooth hospital operations. Their responsibilities extend beyond mere front-desk assistance; these professionals are key to maintaining hospital compliance with regulatory agencies, enforcing visitation policies, and contributing to patient safety through correct identification and security procedures. The Concierge position at Stony Brook Medicine requires a unique blend of interpersonal skills, critical thinking, and adaptability to manage interactions that are often complex or sensitive. Team members are tasked with greeting visitors courteously, monitoring visitor and patient interactions, collaborating with hospital security, and providing problem-solving assistance. This role is essential during peak times of visitor influx when close coordination with clinical and administrative units becomes crucial to maintaining orderly patient flow and preventing unnecessary delays. Moreover, concierge employees utilize advanced Visitor Management Systems to log visitor information, enforce visitation eligibility, and ensure all visitors are equipped with appropriate personal protective equipment (PPE) aligned with infection control protocols. Aside from direct visitor assistance, Concierge staff also handle logistical duties such as organizing supplies, facilitating deliveries throughout hospital premises, and supporting training initiatives for new team members. The position demands excellent communication skills, service orientation, and the ability to employ crisis prevention and de-escalation techniques when facing difficult encounters. Stony Brook Medicine offers this part-time role with an anticipated salary of $45,372 per year, prorated for hours worked. The hospital maintains a strong commitment to diversity and inclusion, providing a respectful workplace where all qualified applicants receive equal consideration regardless of background or identity. Joining Stony Brook Medicine’s Concierge Services is an opportunity to be part of a dynamic healthcare environment where you are instrumental in shaping positive patient and visitor experiences. The role requires a proactive attitude, strong problem-solving abilities, and a readiness to work independently while supporting a collaborative culture dedicated to patient-centered care. Candidates interested in this position should be prepared for varied responsibilities, including prolonged periods of sitting, walking, standing, or patient transport where applicable. Additionally, candidates will need to meet physical examination and drug screening requirements as part of the hiring process. This position offers the chance to contribute significantly to a healthcare institution recognized for its excellence in medical treatment and community service, making it an ideal role for those passionate about healthcare operations and hospitality within a hospital setting.

• Verification of degree (e.g., diploma or official transcript) is required
• Upload of documentation must be included with your application
• Resume/CV should be included with the online application
• Successfully complete pre-employment physical examination and obtain medical clearance from Employee Health Services
• Complete electronic reference check with a minimum of three professional references
• Successfully complete a 4 panel drug screen
• Meet regulatory requirements for pre employment screenings
• Provide a copy of any required New York State licenses and/or certificates
• Ability to work shifts as necessary
• Willingness to comply with wearing respiratory protection which may prohibit facial hair
• Ability to remain at work location or report during hospital emergencies
• Adherence to smoke-free campus policy